10 days old

Manager, Operations Process- Specialty

Atlanta, GA 30308
JobTitle: Manager, Operations Process- Specialty
Job ID: 349464_en-us
Salary Range: null- null
Job Category: Operations
Employment type: Full Time

Position Description:
The Manager of Operations Process- Specialty is responsible for managing the day-to-day processes for the Specialty store associates and the customer experience before, during and following those transactions.  The Manager will lead process improvement and strategic projects to enhance both the customer and associate experience particularly in the Kitchen and Appliance businesses.  Key responsibilities include aggregating data gathered by Operations Business Analysts, making suggestions based on aggregated data and monitoring the project's impact on the Specialty business.  In addition, they will need the ability to work cross functionally with Operations, In Store Environment, Services, Merchandising, IT and Finance departments to drive change in Specialty.  The Manager of Operations Process (Specialty) is a strategic, proactive thinker who identifies new ideas and makes suggestions to improve current operational and selling processes.  As a leader, this person coaches and develops associates to deliver their best work and is expected to maintain a work environment of respect and inclusion. Additionally, leading without direct influence is crucial to success in this role due to the high level of cross functional project work. 

  • Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
  • Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
  • Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
  • Manage issues and roadblocks that arise related to their area of responsibility.
  • Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
  • Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
  • Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
  • Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
  • Maintain knowledge base regarding specific operations and processes within store operations
  • Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).NATURE AND SCOPE:
    • Direct and indirect reports typically include 2-5 Business Analysts.
    • Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
    • Typically procedures for analyzing situations and making conclusions are very diverse.
    • Typically considers among many different options or procedures when solving problems.
    • Typically, once given general assignments, determines priorities and defines what should be done and how to do it.ENVIRONMENTAL JOB REQUIREMENTS:

      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

      Typically requires overnight travel less than 10% of the time.

      Additional Environmental Job Requirements:
      Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.


Posted: 2020-02-14 Expires: 2020-03-15

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Manager, Operations Process- Specialty

Home Depot, Inc.
Atlanta, GA 30308

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