30 days old

Manager, Operations Process - Salesforce Product

Atlanta, GA 30308
JobTitle: Manager, Operations Process - Salesforce Product
Job ID: 347430_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Manager, Ops Process will have ownership of the Salesforce Service Provider Management Product tool. This product ownership role requires working with cross-functional partners to write stories and validate successful development / delivery of prioritized features. Among other things, the Manager will hold daily stand ups with developers, weekly meetings with stakeholders, and demo the tool’s functionality to leadership, articulating value delivered. Additionally, this role will have a senior analyst direct report.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

NATURE AND SCOPE
Direct and indirect reports typically include 2-5 Business Analysts.
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Categories

Posted: 2020-01-16 Expires: 2020-03-15

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Manager, Operations Process - Salesforce Product

Home Depot, Inc.
Atlanta, GA 30308

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