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Manager, CI Customer Analytics (133153)

Home Depot, Inc.
Atlanta, GA
  • Job Code
    339990
Manager, CI Customer Analytics - Atlanta GA 30308 Skip Navigation
Job Details

Manager, CI Customer Analytics (133153)

GA - Atlanta

  • Date Posted: Sep 12, 2019
  • Company: The Home Depot
  • Travel: 0-25%
  • Functional Area: Marketing
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Responsible for structuring and managing projects that translate customer data into actionable insights to support strategic decisions. Responsible for both independent and collaborative insights generation on customer segments, categories and markets. Other responsibilities include driving an in-depth understanding of customer value, needs and preferences and the identification of customer segments and behaviors that can be leveraged into business actions. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches
  • 30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations
  • 30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions
  • 20% Coordination of the activities of internal and outsourced customer analytics resources
  • 10% Build trusted relationship with business partners
NATURE AND SCOPE
Position reports to Director CI Analytics
No direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel 5% to 20% of the time.

Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 4 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:
- Masters degree or MBA
- Experience using statistics/analytics in a business or marketing setting
- Familiarity with customer and transaction-level data
- Retail experience and/or interest

Knowledge, Skills, Abilities and Competencies:
- History of outstanding performance in strategic thinking and analysis
- Experience managing all aspects of discrete projects/workstreams (relationship management, data collection, analysis, interpretation, document development, communication)
- Ability to develop frameworks and approaches to break complex business questions into addressable pieces
- Experience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.)
- Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.)
- Experience with creative data visualization techniques
- Experience developing executive-ready communication materials and presenting them to senior stakeholders
- Ability to work closely with peers and manager in flat team structure
- Demonstrated history of continuously learning new analytical techniques and approaches
- Ability to interpret and translate outputs from complex analyses into business language


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-09-15 Expires: 2019-10-15

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Manager, CI Customer Analytics (133153)

Home Depot, Inc.
Atlanta, GA

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