1+ months

Manager, Category Experience

Atlanta, GA 30308
JobTitle: Manager, Category Experience
Job ID: 343978_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 40%-Manage and mentor a top-performing team
  • 25%-Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories
  • 25%-Optimize customer experience merchandising, taxonomy, purchase path (search and navigation), data content, SEO and post transaction results
  • 5%-Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends
  • 5%-Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scopeNATURE AND SCOPE
    Position Reports to Sr Mgr Category Experience
    Number of Direct Reports: 1-2

    ENVIRONMENTAL JOB REQUIREMENTS
    Environment:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    Travel:
    Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-01-09 Expires: 2020-03-08

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