28 days old

Lead UX User Researcher

Atlanta, GA 30308
JobTitle: Lead UX User Researcher
Job ID: 347585_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
The Home Services Customer Experience Researcher will be part of a cross functional team focused on the do-it-for-me customer, with specific responsibility including research ownership over digital tools: HomeDepot.com/Services, Pro Referral and Service Connect. This role will collaborate with multiple stakeholders to plan and conduct research that helps inform the service design strategy to drive change and improve the Home Services’ customer experience. The researcher will own their projects from conception and execution to analysis and presentation. To be successful in this role, the researcher will need the ability to engage with customers, to moderate studies neutrally, and to communicate clear and actionable research findings. The researcher will need to effectively manage ambiguity, leading large groups of partners such as designers, product managers and business owners toward a common goal. The Home Services Customer Experience Researcher must be a self-starter, a problem solver and enjoy a challenge.

Ideal candidates are storytellers, have the ability to give life to customer data with the required training and experience and have the ability to conduct rigorous research across retail channels. This candidate will need to be adept at field- and lab-based human studies and have worked in a research field with examples of projects that have benefited from their research. They are driven by innovation and championing actionable user insights.
Major Tasks, Responsibilities & Key Accountabilities:

  • 60%-Creates research and usability strategy deliverables, including discovery findings, user journey maps, personas, and mind maps
  • 20%-Participates in Agile UX activities such as user story development
  • 10%-Communicates status of development design to supervisors and end users.
  • 10%-Provides expertise on UX design development to meet user needs in a timely and cost effective manner while ensuring the right things get done as per the governance process.
    Nature and Scope:
    • This position typically reports to Manager, Information Technology
    • This position has no direct reports
      Environmental Job Requirements:
      • Located in a comfortable indoor area.
      • Any unpleasant conditions would be infrequent and not objectionable.Travel:
        Typically requires overnight travel 5% to 20% of the time


Posted: 2020-01-20 Expires: 2020-02-19

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Lead UX User Researcher

Home Depot, Inc.
Atlanta, GA 30308

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