The Lead Rental Technician (LRT) is a skilled technician, adept at performing a full range of equipment repairs on light construction equipment (skid steers, chippers, trenchers, mini-excavators, etc.) in a group of The Home Depot stores or customer job sites in the vicinity. This position reports directly to the next-level manager for their region.Key Responsibilities:

• 10% Communication - Communicates clearly with teammates including store associates, technicians, and customers in both verbal and written communications. Uses active listening in understanding message content and point of view in order to fully understand the mechanical problems being reported; Provides expert knowledge to all Rental associates in the proper operation of the equipment and standard operating procedures; Supports rental centers by explaining the large equipment program and addressing any store-specific issues; Provides support throughout the rental period for customers and rental associates, which may include providing best-in-class delivery; Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations
• 40% Compliance: Safety & Dept of Transportation - Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the safe operation of the equipment; Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment Typically requires overnight travel less than 15% of the time
• 50% Equipment Repairs - Responsible for maintaining a fleet of rental equipment; Diagnose, maintain, and repair all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems; Reviews Down Equipment Report and communicates with the leader to prioritize repairs and service calls; Obtains parts needed for repairs, while maintaining timely and accurate parts inventory; Utilizes company technology platform to document all work performed on equipment, including labor and parts; Performs tasks at store locations, company shop locations, and job sites; Performs other tasks assigned by the leader; Maintains vehicle compliance to company, federal and drivers standards of performance; Assists with equipment deliveries and pick-ups as required; Ability to lay out key action items in a logical sequence and recognize issues that may delay progress to reduce bottlenecDirect Manager/Direct Reports:
  
  • This Position typically reports to Regional Field Operations Manager
  • This Position has 0 Direct ReportsTravel Requirements:
    • Typically requires overnight travel less than 10% of the time.Physical Requirements:
      • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:
        
        • Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.