1+ months

JUNIOR INSTALLATION TECHNICIAN- Marietta- (Armando/Jake)

Marietta, GA 30062
JobTitle: JUNIOR INSTALLATION TECHNICIAN- Marietta- (Armando/Jake)
Job ID: 397830_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:
The Jr Installation Technician in the Atlanta market is field based position. Full-Service installation projects could include (but not limited to): blinds, home organization (closet/garage), tile, cabinetry (kitchen/bath), window and entry doors. 

Position Purpose:
Reporting to the branch installation manager, the installation technician is responsible for performing quality product installations of select home improvement jobs sold through the organization's sales team. This will include measuring, confirming product specifications sold with the order details, or editing orders sold, delivery of products necessary for the install, installing products that meet industry and company standards, and completing services on prior install jobs. The junior installation technician must ensure timely completion of all measures, deliveries, installations, and service jobs. The junior installation technician works independently and with teams at the customer's home and is responsible for ensuring customer satisfaction through professional and courteous communication, attention to detail, quality and timely installation of products and services offered. Strict adherence to compliance, safety, job process and installation standards is required

Major Tasks, Responsibilities & Key Accountabilities:
50% Customer Service - Ensures timely completion of all jobs, installations and services; Listens to and resolves install issues and or complaints in the field and escalates issues if beyond their skill set; Documents all pertinent information regarding daily measure, delivery, installation or service paperwork information for accurate record keeping; Cleans and maintains the interior of Company vehicle; Obtains customer signature on packing slip for the receipt of goods regarding delivery or Installs/services; Follows-up on customer concerns; Ensures customer needs are met


50% Product Installation - Installs and services only products sold through the Company's sales organization; Ensures compliance and strict adherence to job process, installation and safety standards; Diagnoses installation issues, seeking additional support as needed; Communicates status of each stop to scheduling and routing dept along with accounting for accurate billing process; Performs routine inspections on vehicle, tools and equipment using vehicle, tool and equipment inspection forms and reports any immediate safety concern to management

Nature and Scope:
This position typically reports to Installation Technician Supervisor


This position has 0 direct reports

Environmental Job Requirements:
Environment:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Travel:
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

Categories

Posted: 2022-03-03 Expires: 2022-06-15

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JUNIOR INSTALLATION TECHNICIAN- Marietta- (Armando/Jake)

Home Depot, Inc.
Marietta, GA 30062

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