1+ months

Job Posting Title Design Connect Designer - Pro (Virtual)

Atlanta, GA 30339
JobTitle: Job Posting Title Design Connect Designer - Pro (Virtual)
Job ID: 402447_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
Position Purpose:

The DesignConnect Designer is part of a team of virtual kitchen specialists and designers located across the country that work with Home Depot customers virtually via video conferencing to help them design and purchase their new kitchen. The DesignConnect team has the ability to engage and support customers online, in home and in the store. This position supports customers with expert consultation, 20-20 kitchen design and professional sales support of the total project. The DesignConnect Designer is responsible for the quality of 20-20 kitchen designs and performance metrics to ensure all customers receive a differentiated customer experience.
Major Tasks, Responsibilities & Key Accountabilities:
-Ensures customer satisfaction through effective project knowledge, follow-up and project execution. Manages and provides creative solutions for design projects. Clearly communicates and executes the design process, including client consultations, creating drawings, and leading the client presentation.


-Assists during the installation of sold projects by communicating with the Client, Project Expeditor, Vendor, Service Provider, and multiple other parties involved in the sale and fulfillment of kitchens. Stays abreast of Home Depot product lines, installation and services programs and current promotions.


-Takes customers through the Home Depot sales process and the value proposition. Completes 20/20 computerized design and update based on client feedback. Discusses available options for their project. Suggests related items/services that might complement the customer's project needs. Sells the complete project.


-Overcomes customer objections with facts. Accountabilities include: Sales, Project Cycle Time, Attach Rate and Quality of Designs.


-Ensures completion of all necessary key standards paperwork for all projects. Maintains accurate records of customers' project/sales and follow up using the DesignConnect tools to ensure professional communication for a positive customer experience.

Nature and Scope:
Position reports to Supervisor, DesignConnect
No direct reports.

Environmental Job Requirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2022-04-25 Expires: 2022-06-23

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Job Posting Title Design Connect Designer - Pro (Virtual)

Home Depot, Inc.
Atlanta, GA 30339

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