POSITION PURPOSE
The IDM Operations Analyst is part of the Enterprise Item Data Management (IDM) Operations team. This position will serve as a subject matter expert supporting the IDM user community encompassing External Suppliers, Merchandising, Online, Global Sourcing, and Supply Chain teams. The IDM Operations Analyst will be the primary point of contact to troubleshoot issues and identify process and system improvements through proactive root cause analysis and competitive/industry benchmarking. This position will also develop, facilitate, and deploy tools to deliver best in class training to its users while also ensuring that all training documentation remains current and accurate.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• 40% - Business Acumen: Serves as a subject matter expert and performs research and/or root cause analysis to identify and resolve IDM support related issues and themes. Research and address management escalations completely and timely. Ensure the Level 1 support team is responding to supplier issues received via the supplier hotline, chats, and tickets timely, completely, correctly, and professionally. Identify and address training gaps.
• 30% - Project Support: Plan and lead all phases of a project s lifecycle; this includes the proactive identification of business process optimization opportunities, prioritization, definition, and implementation of project deliverables. Keeps projects on-task and within expectations of project timelines. Ensures deliverables and goals for area of responsibility are met or exceeded.
• 20% - Process Improvement: Provide new or refresher training as needed to offshore and onshore users. Educate internal Home Depot users on how the data flows and should be used/updated. Primary contact for internal The Home Depot teams concerning data issues impacting consuming systems. Measures ongoing effectiveness of programs against organizational metric targets. Develops and executes ongoing enhancement/optimization based on measured performance and customer feedback.
• 10% - Training/On-Going Support: Authors and facilitates clear, concise end user training on IDM processes, system features, and enhancements. Develops and maintains day-to-day relationships with internal and external partners to support IDM initiatives.

  NATURE AND SCOPE
  This position reports to the Manager. 
  
  ENVIRONMENTAL JOB REQUIREMENTS
  
  Environment: 
  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  Travel: 
  Typically requires overnight travel less than 10% of the time.