1+ months

Installation Technician Supervisor 2 HC - Phoenix, AZ (Santolaya)

Phoenix, AZ 85023
JobTitle: Installation Technician Supervisor 2 HC - Phoenix, AZ (Santolaya)
Job ID: 399525_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
Position Purpose:
Reporting to the branch installation manager, the installation technician supervisor is responsible for performing quality product installations of select home improvement jobs sold through the organization's sales team. This will include measuring, confirming product specifications sold with the order details, or editing orders sold, delivery of products necessary for the install, installing products that meet industry and company standards, completing services on prior install jobs, job site inspections focused on installation process and quality, safety adherence and customer experience. The installation technician supervisor must ensure timely completion of all measures, deliveries, installations, service, and inspections of jobs. The installation technician supervisor works independently and with teams at the customer's home and is responsible for ensuring customer satisfaction through professional and courteous communication, attention to detail, quality and timely installation of products and services offered. Strict adherence to compliance, safety, job process and installation standards is required.

Major Tasks, Responsibilities & Key Accountabilities:
50% Customer Service - Ensures timely completion of all jobs, installations, services, and inspections; Listens to and resolves install issues and or complaints in the field and escalates issues if beyond their skill set; Documents all pertinent information regarding daily measure, delivery, installation, service, or inspection paperwork information for accurate record keeping; Cleans and maintains the interior of Company vehicle; Obtains customer signature on packing slip for the receipt of goods regarding delivery or Installs/services; Follows-up on customer concerns; Ensures customer needs are met

50% Product Installation/Training/Inspection - Installs and services only products sold through the Company's sales organization; Ensures compliance and strict adherence to job process, installation, and safety standards; Diagnoses installation issues, seeking additional support as needed; Communicates status of each stop to scheduling and routing dept along with accounting for accurate billing process; Delivery of training programs for HDIS associates through hands-on workshops and on the job training; Evaluation of results and monitoring of trainee performance; Performs routine inspections on job safety, install process and quality, vehicles, tools, materials, and equipment using job, vehicle, tool and equipment, material inspection forms and reports any immediate safety concern to management

Nature and Scope:
This position typically reports to Branch Installation Manager

This position has 2-5 direct reports

Environmental Job Requirements:
5. Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:


Posted: 2022-03-22 Expires: 2022-05-20

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Installation Technician Supervisor 2 HC - Phoenix, AZ (Santolaya)

Home Depot, Inc.
Phoenix, AZ 85023

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