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1+ months
JobTitle: Installation Coordinator
Job ID: 428389_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time
Position Description:
POSITION PURPOSE:
The Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Installation teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections and installations with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:
Job ID: 428389_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time
Position Description:
POSITION PURPOSE:
The Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Installation teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections and installations with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:
- 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues.
- 25% Job Process Support - Communicates and coordinators with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists the Assistant Manager, Installation, in supporting branch operations and efficient movement of jobs.
- 40% Operations - Facilities efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completed data entry requirement, placing material orders for interior product lines, schedules installation, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary.NATURE AND SCOPE:
- This position reports to the District Installation Manager
- This position has 0 Direct ReportsENVIRONMENTAL JOB REQUIREMENTS:
Environment:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Travel:
- Typically requires overnight travel less than 10% of the time.
- Typically requires overnight travel less than 10% of the time.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Travel:
Categories
Posted: 2023-03-14 Expires: 2023-06-10
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