1+ months

Inside Sales Agent (Fort Mill, SC)

Fort Mill, SC 29715
JobTitle: Inside Sales Agent (Fort Mill, SC)
Job ID: 362923_en-us
Salary Range: null- null
Job Category: Operations
Employment type: Full Time

Position Description:

Position Schedule: 12pm-9pm with rotating weekendsPOSITION PURPOSE
The Inside Sales Agent is responsible for delivering extraordinary service to internal and external customers. This position requires excellent communication skills and attention to detail as well as exceptional customer service abilities and telephone etiquette.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Receive and handle high volumes of inbound calls, email and web chat requests
Exceed internal and external customer expectations by providing extraordinary service and support in a fast-paced environment
Create a positive and consistent customer service experience
Qualify customer’s equipment rental request to ensure equipment will meet customer’s needs
Give details to customers on terms and conditions applicable to the rental booking
Take ownership of inbound customer requests including but not limited to quotes, availability, reservations, equipment specifications, billing questions and general inquiries
Place outbound follow-up calls to sales leads or service requests
Process contract changes as requested by customers and in accordance with internal processes
Meet quality assurance and other key performance metrics
Review contracts to ensure they comply with customer requirements and internal processes
Create and build strong relationships with internal and external customers
Work cross-functionally to resolve service breakdowns and conduct account research when needed
Submit, document, and manage issues and escalate issues as necessary

NATURE AND SCOPE
This position reports to the Contact Center Supervisor
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel:

Additional Environmental Job Requirements:

Categories

Posted: 2020-10-20 Expires: 2020-12-13

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Inside Sales Agent (Fort Mill, SC)

Home Depot, Inc.
Fort Mill, SC 29715

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