1+ months

INSIDE SALES AGENT (Fort Mill)

Fort Mill, SC 29715
JobTitle: INSIDE SALES AGENT (Fort Mill)
Job ID: 397206_en-us
Salary Range: 0.0- 0.0
Job Category: Sales
Employment type: Full Time

Position Description:

THIS POSITION IS REMOTE: CANDIDATE MAY RESIDE IN THE FOLLOWING STATES: NC, SC, GA, CA (LA), TX (DAL/HOU).

POSITION PURPOSE
The Inside Sales Agent empowered to be responsible for the professional and efficient servicing of internal and external customers. The Associate determines and understands the customers’ needs through questioning and qualifying; provide appropriate alternatives or suggestions to customers if needed based upon information obtained using an extensive knowledge of the tools available by market. The Tool Rental Associate will handle customer transactions, creating contracts, and payments while maintaining a helpful, and professional attitude at all times.

 

This position requires excellent communication skills and attention to detail, exceptional customer service abilities, and telephone etiquette. Also has a sense of urgency and able to enlist the aid and support of other departments to resolve issues in a timely manner.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

 

 

75%-

  • Receive and handle high volumes of inbound calls
  • Meet quality assurance, associate readiness, and other key performance metrics
  • Create and build strong relationships with internal and external customers
    • Determine/understand      customer equipment needs through qualifying and needs assessment.
    • Working      in a consultative role, provide tailored solutions to meet unique      requirements of the customers by presenting key selling points, features      and benefits.
    • Provide      customers with expert advice on equipment selections, operation and      maintenance.
    • Secure      equipment by checking availability using dashboard and other platforms

       

      25%-

      • Learn and understand Key service related issues with our equipment so you are able to respond to customers' needs by being able to offer trouble shooting solutions over the phone.
      • Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.
        • Process      reservation/orders, rental booking, administer rental contracts, including      on and off rental dates and contract terminations with accuracy and      detail.

           

          NATURE AND SCOPE
          This position reports to the Contact Center Supervisor
          This position has no direct reports.

          ENVIRONMENTAL JOB REQUIREMENTS
          Environment:
          This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

           

Categories

Posted: 2022-02-22 Expires: 2022-06-19

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INSIDE SALES AGENT (Fort Mill)

Home Depot, Inc.
Fort Mill, SC 29715

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