11 days old

Inside Sales Account Specialist

Maitland, FL 32794
**Staples is business to business. Youre what binds us together.**

Are you looking for a company where you can be part of a team and receive stable pay with the ability to earn even more? A company where you can advance your career within a few years? Then dont pass up this opportunity to turn your ambition and competitive spirit into a rewarding sales career with one of the worlds leading business to business sales forces --- Staples! For the past 30 years, we have built a global reputation with business clients of all sizes as a world-class one-stop resourcefor not just office supplies, but also for all their technology, print, furniture and facility procurement needs. As we continue to grow, we are looking for highly motivated people just like you to serve as Inside Account Specialist!

**Job Posting Title** : Inside Sales Account Specialist

**Role Summary:**

The Account Specialist works with new and existing small to medium potential inside accounts to grow and retain their business. Account Specialists engage customers remotely by phone, video, and digital communication to build and maintain relationships with key buying influences to expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. A typical work week consists of both inbound and outbound customer engagement activities as well working with internal teams to create a great customer experience.

**What youll be doing:**

Establish strong relationships with high potential customers via phone, video, and/or digital correspondence to drive incremental sales growth and customer retention

Execute on short- and long-term strategic plans to grow sales, margin, and membership program sales within an assigned book of business

Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams

Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing

Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience

Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts

Uncover opportunities and manage sales funnel to close opportunities

Responsible for setting your schedule and maintaining calendar of appointments with customers and for participating in all Company objectives and Team activities

**Impact on Business**

Builds and maintains relationship with key buying influences

Drive sales and margin growth through both inbound and outbound sales activities

Drive customer retention through both proactive and reactive customer engagements

Responsible for identifying and winning opportunities through funnel process leading to quota attainment

**Business Strategy**

Executing strategies defined by Senior Leadership Team

Builds account specific plans to grow accounts

Responsible for sales and margin goals as set by the SLT within assigned business

**Innovation & Change**

Integrates feedback from customers into their sales approach

Works to provide Staples solutions to customer challenges and situations

Provides critical feedback from customers to leadership and support teams

**Discretion and Independent Judgement**

Price negotiations

Problem solving for customer complaints

Billing Issues

Delivery issues

Cancelled orders

**Communications & Interactions**

**External communication**

Proactive customer facing communication both written and over the phone

Reactive customer facing communication both written and over the phone

**Internal communication**

Account Specialists communicate with individual contributors in across various support and Lines of Business (LOB) teams

In certain instances, the Account Specialist needs to be able to communicate up one or two levels within the organization

**What you bring to the table:**

Previous experience with virtual selling or relevant career experience or education background

Prior management and prospecting experience

Had responsibility for a sales budget and track record of exceeding quota, activity metrics, KPIs

Experience with business-to-business sales process

Had responsibility to retain and grow accounts and demonstrated the ability to sell company values and services, in addition to program features and benefits

Effective communication and relationship building skills

Experience in a structured environment

Strong time management skills

Adaptable to a fast-paced organization

**Qualifications :**

**Whats needed - Basic Qualifications:**

1-3 years successful sales experience

**Whats needed Preferred Qualifications:**

High School Diploma or GED Equivalent

Sales related experience

B2B work experience

Proficient with MS Word, Outlook, Excel and PowerPoint

Strong communication skills;active listener

Experience building customer relationships

Strong organization and time management skills

Account management experience

Solution oriented, self-starter and results oriented

Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base

Adaptable to Change

Coachable, able to incorporate feedback

Ability to work in a team sales environment

Industry knowledge a plus

**We Offer:**

At Staples, youll find the asset we value most is you. Its why we offer a number of benefits to support our associates wellbeing both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, worklife balance, retirement prep and overall peaceofmind. For more information _Check out our_ perks and benefits _!_

_Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2022-06-17 Expires: 2022-07-17

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Inside Sales Account Specialist

Maitland, FL 32794

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