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11 days old
**Staples is business to business. Youre what binds us together.**
Are you looking for a company where you can be part of a team and receive stable pay with the ability to earn even more? A company where you can advance your career within a few years? Then dont pass up this opportunity to turn your ambition and competitive spirit into a rewarding sales career with one of the worlds leading business to business sales forces --- Staples! For the past 30 years, we have built a global reputation with business clients of all sizes as a world-class one-stop resourcefor not just office supplies, but also for all their technology, print, furniture and facility procurement needs. As we continue to grow, we are looking for highly motivated people just like you to serve as Inside Account Specialist!
**Job Posting Title** : Inside Sales Account Specialist
**Role Summary:**
The Account Specialist works with new and existing small to medium potential inside accounts to grow and retain their business. Account Specialists engage customers remotely by phone, video, and digital communication to build and maintain relationships with key buying influences to expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. A typical work week consists of both inbound and outbound customer engagement activities as well working with internal teams to create a great customer experience.
**What youll be doing:**
Establish strong relationships with high potential customers via phone, video, and/or digital correspondence to drive incremental sales growth and customer retention
Execute on short- and long-term strategic plans to grow sales, margin, and membership program sales within an assigned book of business
Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing
Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience
Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts
Uncover opportunities and manage sales funnel to close opportunities
Responsible for setting your schedule and maintaining calendar of appointments with customers and for participating in all Company objectives and Team activities
**Impact on Business**
Builds and maintains relationship with key buying influences
Drive sales and margin growth through both inbound and outbound sales activities
Drive customer retention through both proactive and reactive customer engagements
Responsible for identifying and winning opportunities through funnel process leading to quota attainment
**Business Strategy**
Executing strategies defined by Senior Leadership Team
Builds account specific plans to grow accounts
Responsible for sales and margin goals as set by the SLT within assigned business
**Innovation & Change**
Integrates feedback from customers into their sales approach
Works to provide Staples solutions to customer challenges and situations
Provides critical feedback from customers to leadership and support teams
**Discretion and Independent Judgement**
Price negotiations
Problem solving for customer complaints
Billing Issues
Delivery issues
Cancelled orders
**Communications & Interactions**
**External communication**
Proactive customer facing communication both written and over the phone
Reactive customer facing communication both written and over the phone
**Internal communication**
Account Specialists communicate with individual contributors in across various support and Lines of Business (LOB) teams
In certain instances, the Account Specialist needs to be able to communicate up one or two levels within the organization
**What you bring to the table:**
Previous experience with virtual selling or relevant career experience or education background
Prior management and prospecting experience
Had responsibility for a sales budget and track record of exceeding quota, activity metrics, KPIs
Experience with business-to-business sales process
Had responsibility to retain and grow accounts and demonstrated the ability to sell company values and services, in addition to program features and benefits
Effective communication and relationship building skills
Experience in a structured environment
Strong time management skills
Adaptable to a fast-paced organization
**Qualifications :**
**Whats needed - Basic Qualifications:**
1-3 years successful sales experience
**Whats needed Preferred Qualifications:**
High School Diploma or GED Equivalent
Sales related experience
B2B work experience
Proficient with MS Word, Outlook, Excel and PowerPoint
Strong communication skills;active listener
Experience building customer relationships
Strong organization and time management skills
Account management experience
Solution oriented, self-starter and results oriented
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
Adaptable to Change
Coachable, able to incorporate feedback
Ability to work in a team sales environment
Industry knowledge a plus
**We Offer:**
At Staples, youll find the asset we value most is you. Its why we offer a number of benefits to support our associates wellbeing both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, worklife balance, retirement prep and overall peaceofmind. For more information _Check out our_ perks and benefits _!_
_Interested in joining the team? Check out our_ _perks and benefits_ _!_
_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._
Are you looking for a company where you can be part of a team and receive stable pay with the ability to earn even more? A company where you can advance your career within a few years? Then dont pass up this opportunity to turn your ambition and competitive spirit into a rewarding sales career with one of the worlds leading business to business sales forces --- Staples! For the past 30 years, we have built a global reputation with business clients of all sizes as a world-class one-stop resourcefor not just office supplies, but also for all their technology, print, furniture and facility procurement needs. As we continue to grow, we are looking for highly motivated people just like you to serve as Inside Account Specialist!
**Job Posting Title** : Inside Sales Account Specialist
**Role Summary:**
The Account Specialist works with new and existing small to medium potential inside accounts to grow and retain their business. Account Specialists engage customers remotely by phone, video, and digital communication to build and maintain relationships with key buying influences to expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. A typical work week consists of both inbound and outbound customer engagement activities as well working with internal teams to create a great customer experience.
**What youll be doing:**
Establish strong relationships with high potential customers via phone, video, and/or digital correspondence to drive incremental sales growth and customer retention
Execute on short- and long-term strategic plans to grow sales, margin, and membership program sales within an assigned book of business
Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing
Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience
Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts
Uncover opportunities and manage sales funnel to close opportunities
Responsible for setting your schedule and maintaining calendar of appointments with customers and for participating in all Company objectives and Team activities
**Impact on Business**
Builds and maintains relationship with key buying influences
Drive sales and margin growth through both inbound and outbound sales activities
Drive customer retention through both proactive and reactive customer engagements
Responsible for identifying and winning opportunities through funnel process leading to quota attainment
**Business Strategy**
Executing strategies defined by Senior Leadership Team
Builds account specific plans to grow accounts
Responsible for sales and margin goals as set by the SLT within assigned business
**Innovation & Change**
Integrates feedback from customers into their sales approach
Works to provide Staples solutions to customer challenges and situations
Provides critical feedback from customers to leadership and support teams
**Discretion and Independent Judgement**
Price negotiations
Problem solving for customer complaints
Billing Issues
Delivery issues
Cancelled orders
**Communications & Interactions**
**External communication**
Proactive customer facing communication both written and over the phone
Reactive customer facing communication both written and over the phone
**Internal communication**
Account Specialists communicate with individual contributors in across various support and Lines of Business (LOB) teams
In certain instances, the Account Specialist needs to be able to communicate up one or two levels within the organization
**What you bring to the table:**
Previous experience with virtual selling or relevant career experience or education background
Prior management and prospecting experience
Had responsibility for a sales budget and track record of exceeding quota, activity metrics, KPIs
Experience with business-to-business sales process
Had responsibility to retain and grow accounts and demonstrated the ability to sell company values and services, in addition to program features and benefits
Effective communication and relationship building skills
Experience in a structured environment
Strong time management skills
Adaptable to a fast-paced organization
**Qualifications :**
**Whats needed - Basic Qualifications:**
1-3 years successful sales experience
**Whats needed Preferred Qualifications:**
High School Diploma or GED Equivalent
Sales related experience
B2B work experience
Proficient with MS Word, Outlook, Excel and PowerPoint
Strong communication skills;active listener
Experience building customer relationships
Strong organization and time management skills
Account management experience
Solution oriented, self-starter and results oriented
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
Adaptable to Change
Coachable, able to incorporate feedback
Ability to work in a team sales environment
Industry knowledge a plus
**We Offer:**
At Staples, youll find the asset we value most is you. Its why we offer a number of benefits to support our associates wellbeing both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, worklife balance, retirement prep and overall peaceofmind. For more information _Check out our_ perks and benefits _!_
_Interested in joining the team? Check out our_ _perks and benefits_ _!_
_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._
Categories
Posted: 2022-06-17 Expires: 2022-07-17
Be amazed by what’s inside.
There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.
As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.
This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.
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