15 days old

IB SR ANALYST CUSTOMER SERVICE

Atlanta, GA 30308
JobTitle: IB SR ANALYST CUSTOMER SERVICE
Job ID: 360153_en-us
Salary Range: null- null
Job Category: Customer Service
Employment type: Full Time

Position Description:

Senior Customer Execution Business Analyst are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot.  They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills.  Key responsibilities include but are not limited to leading teams on projects, effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry.  A successful Senior Customer Execution Business Analyst will possess and demonstrate strong leadership skills, analytical ability and communication.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 25%- Responsible for in-depth analysis of operational performance and results. Recommend and take corrective actions as necessary.  Set-up standard reporting templates and time-frames for publication.
  • 25%- Analyze and ensure optimal process execution across the multiple Customer Service Call centers.  Utilize Key Performance Indicators (KPI) to recommend best practices and operational efficiency.
  • 25%- Utilize baseline process mapping and quality tool to improve process consistency, driving improved productivity in the call centers and improve the overall customer experience.
  • 20%- Leverage technology capabilities within Customer Service and ensure all operations, processes and initiatives maximize those capabilities to drive optimal performance
  • 5%- Other duties and percentages may change or be assigned based on the needs of the department and organization.

    NATURE AND SCOPE
    This position reports to the Senior Manager Customer Service 
    This position has 0 to 1 direct report.
    ENVIRONMENTAL JOB REQUIREMENTS
    ENVIRONMENT: 
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    TRAVEL: 
    Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-09-02 Expires: 2020-10-02

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IB SR ANALYST CUSTOMER SERVICE

Home Depot, Inc.
Atlanta, GA 30308

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