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Job ID: 361605_en-us
Salary Range: 0.0- 0.0
Job Category: Risk Management
Employment type: Full Time
Position Description:
The main responsibility of the Customer Service Representative is to provide accurate support for the client, vendor, and all other parties involved. Maintain a positive, flexible outlook, allowing for growth of the organization. Be the face and voice of this company and listen carefully to what the customer is saying while maintaining a polite and helpful attitude. Handle a variety of contacts in a fast-paced customer driven Call Center Environment. Associates are the first point of contact for our Customers and/or Sales Associates via Fax, Email and Calls. You must be able to multi-task while understanding the intricacies of processing orders, returns, complaints, tracking of orders and/or general questions. Customer experience is a top priority and an absolute focus. NATURE AND SCOPE
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Reports to Customer Service Supervisor. No direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
ENVIRONMENT:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
TRAVEL:
Typically requires overnight travel less than 10% of the time.
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