5 days old

HR Services Administrator II

**Description**



The HR Services Administrator II provides extraordinary care to
our managers and associates with the goal of driving superior associate
satisfaction. This position is for individuals who are exceptionally
customer-focused and who enjoy handling all associates HR, Benefit and Payroll
needs while bringing their own diverse interests and passions into work every
day. The HR Services Administrator will service a high volume of associate
inquiries through various channels (phone, web ticket, email, etc.) with an outstanding
level of customer service.



**Key Job Responsibilities**



**Impact on Business:**



Functions as primary support for all disciplines of
Human Resources including but not limited to payroll, associate relations,
benefits, workers compensation, leave of absences, talent management, talent
acquisition, unemployment, and compensation.



Utilize customer service, process, and system
skills/training to identify root issues, and take appropriate action to
accurately and effectively resolve issues with tact and empathy while enforcing
company policies and practices.



Work cross-functionally to assess and resolve
associate/manager issues/inquiries, while building relationships and trust
through positive communication.



Handle large volume of contacts, working in a variety
of HR Systems, to manage the HR Services administration processes.



Resolve issues within a reasonable timeframe,
typically 24 business hours or less.



Create requisitions/job postings, move
applicants/candidates through process, and close out requisitions when roles
are filled.



Work with Store Managers to approve offers ensuring
they are within appropriate guidelines; seek approval through defined channels
if outside of guidelines.



Facilitate background check process in Sterling and ensure
completeness.



Notify stores upon completion of background checks and
follow up with managers, candidates and/or monitor background check with vendor
if required.



Respond to applicant/candidate inquires and status
inquiries from managers (where candidates are in the process).



Complete Unemployment claims, process severance
actions, respond to requests for employee files, and review/resolve employee
record discrepancies identified through established auditing processes.



Appropriately communicate and apply all HR
policies/procedures including the unemployment process in order to inform
associates/managers of their responsibilities and opportunities, often
interpreting HR policies into understandable context for associates and
managers to resolve their inquiries/issues.



Troubleshoot HR technology user experience issues for
all HR systems, assess and determine where user is within the application and
communicate steps to resolve issues where appropriate.



Apply strong verbal and listening skills to reflect
friendly, positive, and knowledgeable disposition and a commitment to customer
service.



Process HR transactions into PeopleSoft, with this
role having sole responsibility to make accurate corrections to the database of
employee records.



Complete special tasks/projects/assignments on an
as-needed basis, as requested by team leadership.



**Communication/Interactions:**



Work closely with Store Management and various HR
Centers of Excellence, as well as Payroll to identify and resolve associate
issues/inquiries.



Partner with HRBPs to support all forms of contact
resolution.



**KPIs Key Performance Indicators:**



High level of accuracy in communicating
policies/procedures, as well as data entry, processing, and correction in all
HR systems, including PeopleSoft, the system of employee records.



Ability to manage high volumes of associate/manager
inquiries (i.e. 60-100 contacts in a single 8-hour shift).



Provide 95% customer satisfaction rating as determined
by customer surveys.



Provide 90% First Call Resolution (fully resolving an
associate/manager issue or inquiry with their initial contact).



Ensure requisitions and offers are executed within
Service Levels to guarantee processing candidates through quickly to mitigate
loss of good talent.



**Qualifications**

**Education/Experience Equivalent (minimum requirements)**



+ HighSchool Diploma or GED required.

+ 1-3 years of experience working in a business, customer service,HR, or related environment.



**Professional Knowledge/Experience**



HR, Benefits or Payroll background preferred.



Bilingual fluency in Spanish strongly preferred.



**Other Skills (e.g. specialized training, language proficiency,functional expertise etc.)**



Exceptional Customer service and communication skills
required.



Excellent interpersonal skills, including proven
ability to interact with all levels, both within and outside of organization.



Demonstrated ability to problem solve and apply
critical thinking skills, including the ability to think analytically and
creatively, under pressure, to solve problems with high sense of urgency.



Ability to handle difficult situations professionally
and sensitively.



Ability to work in fast paced, confidential, time-sensitive
environment and have excellent organizational and follow-through skills.



Impeccable attention to detail;



Ability to process high volumes accurately and
efficiently.



Strong interpersonal skills, able to handle difficult
callers.



Understanding and ability to navigate and troubleshoot
all in-house HR technologies available to Staples users including PeopleSoft,
Taleo, ServiceNow, Documentum, Microsoft Office, Kronos, and the HUB.



Ability to do multiple tasks simultaneously.



_Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our_ _perks and benefits_ _!_



_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Categories

Posted: 2021-02-19 Expires: 2021-03-21

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HR Services Administrator II

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