9 hours

HOME DEPOT DESIGN CONCIERGE - SAN DIEGO, CA (131265)

Home Depot, Inc.
San Diego, CA
  • Job Code
    336154
HOME DEPOT DESIGN CONCIERGE - SAN DIEGO, CA - San Diego CA 92131 Skip Navigation
Job Details

HOME DEPOT DESIGN CONCIERGE - SAN DIEGO, CA (131265)

CA - San Diego

  • Date Posted: Jul 5, 2019
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Retail/Merchandising
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The HDDC Design Concierge is the first point of contact for clients. They are responsible for handling front office reception and administration duties, including greeting and educating clients about The Home Depot Design Center, conducting the design qualification process, scheduling appointments, and handling basic inquiries. The HDDC Design Concierge will also coordinate front-desk activities, including distributing correspondence and phone calls. They should provide customers with a world class experience when they enter The Home Depot Design Center. This may include offering customers a beverage, introducing products or services, conducting tours, or answering questions.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
80%- Customer Service
- Greets client when entering
- Assists walk-in clients through the qualification process
- Schedules client appointments with designers
- Prioritizes client scheduling conflicts, dealing with high priorities first
- Answers phone calls from clients, vendors, stores, etc. and routes to the appropriate party
- Provides basic and accurate information in-person and via phone/email
- Provides visitors with assistance in locating people/departments/directions within the Home Depot Design Center
- Prepares and provides customers with quality beverages (e.g., coffee and water)
20%- Office Support
- Updates calendars and schedules meetings for associates
- Coordinates culinary activities
- Receives, sorts, and distributes daily mail/deliveries
- Ensures reception area is tidy and presentable, with all necessary materials (e.g. pens, forms, and brochures)
NATURE AND SCOPE
This position reports to the Facility Manager.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 1 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
- Experience as a Design Concierge, Front Office Representative or similar role
- Some experience in Design, Retail, Specialty Sales, etc.
- Preferred experience prospecting customers and gathering customer information
- Certification in Office Management is a plus
- Proficient in MS Office (Word, Excel, PowerPoint)
- Excellent organizational skills
- Ability to work in a fast paced environment
- Ability to work independently
- Strong verbal and written communication skills
Knowledge, Skills, Abilities and Competencies:- Action Oriented
- Drives Results
- Communicates Effectively
- Collaborates
- Customer Focus


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-08-22 Expires: 2019-09-21

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HOME DEPOT DESIGN CONCIERGE - SAN DIEGO, CA (131265)

Home Depot, Inc.
San Diego, CA

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