8 days old

HMS CLOSING SUPERVISOR

Atlanta, GA 30308
JobTitle: HMS CLOSING SUPERVISOR
Job ID: 345790_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Closing Supervisor works in a call center environment in Home Depot's Measurement Services Center. The Supervisor's role is to lead a team of representatives that provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. The position is directly responsible for teaching individuals to create, maintain and improve customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. The position is also directly responsible for meeting and or/exceeding sales, individual call quality and various related department goal.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
60%- Work with representatives that initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions.
35%- Supervise individuals who accept inbound calls from customers and stores, making adjustments to orders and accepting payment.
5%- Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.

NATURE AND SCOPE
This position reports to the Closing Center Manager.
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-01-09 Expires: 2020-02-08

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HMS CLOSING SUPERVISOR

Home Depot, Inc.
Atlanta, GA 30308

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