11 days old

HMS Closing Service Supervisor - DET

Detroit, MI 48201
JobTitle: HMS Closing Service Supervisor - DET
Job ID: 354188_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:

Position Purpose

To manage and coordinate associate activities that positions the contact center as a “Best in Class” working environment. The contact center goal is to deliver the most convenient experience and the best value for our customers.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

50% - Manages sales associate’s performance against pre-established operational metrics.

25% - Providing a high level of associate engagement that promotes THD values in the center and across department lines

10% - Manages recognition, performance management, resolving escalated issues and working to minimize the occurrences of issues again where possible.

10% - Work with contact center management to implement change management

5% - Manage hiring process and conduct associate roundtable to continue improve processes.

 

NATURE AND SCOPE

Position Reports to: Manager, Home Depot Measurement Service

Number of Direct Reports: 15

ENVIRONMENTAL JOB REQUIREMENTS

Located in a comfortable indoor area

TRAVEL

No travel is expected for this position


    
 

Categories

Posted: 2020-07-31 Expires: 2020-08-30

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HMS Closing Service Supervisor - DET

Home Depot, Inc.
Detroit, MI 48201

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