13 days old

HDQC SUPPORT II

Vancouver, WA 98665
JobTitle: HDQC SUPPORT II
Job ID: 373420_en-us
Salary Range: 0.0- 0.0
Job Category: Merchandising
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Support II associate provides quality professional service that consistently meets or exceeds Company standards of excellence and customer expectations. The position assists with creating, maintaining and improving internal and external customer relationships while interacting with our users on a daily basis by phone and chat. The Support Associate promptly assesses needs and applies product and service knowledge to provide our users with the best available solution in a timely manner.
Position is responsible for meeting and/or exceeding individual service quality goals and contributes to various related department goals.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40%- Assist internal and external customers through their shopping experience with Home Depot websites and mobile applications and provide solutions via phone, chat, email and/or social networks
40%- Resolve complex problems involving multiple departments and/or vendors and follow up with customers throughout resolution
10%- Meet or exceed scorecard requirements for productivity and quality
10%- Effectively and routinely balance multiple customers and tasks

NATURE AND SCOPE
Reports to HDQC Support Supervisor.
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable

Travel:
Typically requires overnight travel less than 10% of the time

Additional Environmental Job Requirements:

Categories

Posted: 2021-04-05 Expires: 2021-05-05

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HDQC SUPPORT II

Home Depot, Inc.
Vancouver, WA 98665

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