1+ months

HDQC Support II

Vancouver, WA 98665
JobTitle: HDQC Support II
Job ID: 347671_en-us
Salary Range: 0.0- 0.0
Job Category: Merchandising
Employment type: Full Time

Position Description:

POSITION PURPOSE

The Support Associate provides quality professional service that consistently meets or exceeds Company standards of excellence and customer expectations. The position contributes to creating, maintaining, and improving internal and external customer relationships while interacting with our users on a daily basis by phone and chat. The Support Associate promptly assesses needs and applies product and service knowledge to provide our users with the best available solution in a timely manner. The position escalates complex issues to subject matter experts and internal technical resources.
 

Position is responsible for meeting and/or exceeding individual service quality goals and contributes to various related department goals.

 

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

40%- Assist internal and external customers through their shopping experience with Home Depot websites and mobile applications and provide solutions via phone and chat

40%- Resolve post-order issues and follow up with customers during the process and once resolution has been completed

10%- Meet or exceed scorecard requirements for productivity and quality

10%- Effectively and routinely balance multiple customers and tasks

 

NATURE AND SCOPE

This role reports to HDQC Support Supervisor.

This role has no direct reports.

 

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-01-20 Expires: 2020-03-19

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HDQC Support II

Home Depot, Inc.
Vancouver, WA 98665

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