2 days old

HDMS Customer Service Representative

Detroit, MI 48201
JobTitle: HDMS Customer Service Representative
Job ID: 360873_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Customer Service Associates role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and measure technicians on a daily basis during sales and product inquiry transactions. Position is also directly responsible for appointment verification, assigning jobs, coordinating customers and measure technicians, accepting customer feedback and escalating to management, resolving customer conflicts, distributing information obtained from the stores and conducting customer service surveys.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
90%-Answering customer and internal calls from technicians
10%-Working reports and conducting customer satisfaction surveys

NATURE AND SCOPE
Position reports to Customer Service Manager HDMS
No direct reports

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant condition

Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-09-15 Expires: 2020-10-15

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HDMS Customer Service Representative

Home Depot, Inc.
Detroit, MI 48201

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