1+ months

HDMS Customer Service Manager

Detroit, MI 48201
JobTitle: HDMS Customer Service Manager
Job ID: 360885_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
Closing Managers are responsible for the complete day to day operation of the closing department within the call center. They are responsible for maximizing sales and quality while working ethically and modeling Home Depot's core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that that all Customers are provided with excellent customer service. A Closing Center Manager must have a comprehensive knowledge of HDMS, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant Closing Managers (ASMs) to accomplish goals.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
30%-Managing the closing department. Manage all aspects of closing department and profitability.
20%- Excels in Customer Service. Ensure that customer project needs are met, concerns are resolved quickly. Forecast scheduling needs to meet customer demand.
20%-Supervising HDMS Associates. Recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and HDMS objectives to associates.
20%-Develop and communicate HDMS standards to associates. Develop HDMS strategy and objectives and ensure that they are met. Forecast staffing needs. Identify trends.
10%-Ensure safety. Follow standard operating procedures.

NATURE AND SCOPE
Position reports to : Senior Manager Call Center Sales
100 Direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable
Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-09-15 Expires: 2020-11-13

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HDMS Customer Service Manager

Home Depot, Inc.
Detroit, MI 48201

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