1+ months

HDMS Contact Center Sales Consultant (Virtual)- $17.00/hr

Atlanta, GA 30339
JobTitle: HDMS Contact Center Sales Consultant (Virtual)- $17.00/hr
Job ID: 399440_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
Position Purpose:

The Contact Center Sales Consultant is responsible for providing consultative customer service and an effortless sales experience by phone. The position builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements. Position uses established sales methodologies to successfully close transactions. The position communicates proper expectations to ensure customer has been prepared for next steps in the installation process. The representative will act in a way that positively represents the Company and increases the customer's likelihood to shop again. Representatives will need to have personal internet connection speed of 10 Mbp/s download and 3 Mbps/upload.

Major Tasks, Responsibilities & Key Accountabilities:

80% - Uses excellent customer service and sales skills to quickly assess caller needs and proactively provide solutions with a high degree of accuracy. Sources new sales opportunities through inbound/outbound calls and emails for quote follow-up. Reviews quote details and evaluates floor plans to convey all project requirements to customer. Overcomes objections and uses a variety of sales skills to meet customer needs by understanding project requirements. Leverages product knowledge to make recommendations to close the sale. Successfully navigate and utilize resources, including customer relationship management tools (CRM), to provide solutions to customer installation inquiries, and remains current on changes to processes.

20% - Maintains awareness of scorecard metrics and goals to partner with leadership and drive optimal performance.
Nature and Scope:

Reports to the Contact Center Supervisor. This position has no direct reports.
Environmental Job Requirements:

Located in a comfortable indoor environment. Any unpleasant conditions would be infrequent and not objectionable. May have the ability to work remotely.


Posted: 2022-03-22 Expires: 2022-06-18

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HDMS Contact Center Sales Consultant (Virtual)- $17.00/hr

Home Depot, Inc.
Atlanta, GA 30339

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