2 days old

HDMS Closing Service Representative

Atlanta, GA 30308
JobTitle: HDMS Closing Service Representative
Job ID: 360883_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:

Job Description:

POSITION PURPOSE
The Closing Representative works in a call center environment in Home Depot's Measurement Services center. The Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. The position is also directly responsible for meeting and or/exceeding sales, individual call quality and various related department goals. 

MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES
60% Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions.
35% Inbound calls from customers and stores, making adjustments to orders and accepting payment. 
5% Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.

NATURE AND SCOPE 
Position Reports to: Closing Rep Manager

ENVIRONMENTAL JOB REQUIREMENTS 
Environmental: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the time

 

 

 

 

 

 

    
  

Categories

Posted: 2020-09-15 Expires: 2020-10-15

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HDMS Closing Service Representative

Home Depot, Inc.
Atlanta, GA 30308

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