23 days old

HDIS Knowledge Base Admin

Atlanta, GA 30308
JobTitle: HDIS Knowledge Base Admin
Job ID: 361888_en-us
Salary Range: null- null
Job Category: Customer Service
Employment type: Full Time

Position Description:


The Knowledge Base Administrator is responsible for creating and writing various types of user documentation, including how-to guides, standard operation procedures (SOPs), articles, or instructions. They will also be responsible for the day-to-day management of content on the Home Depot’s Knowledge Base portal. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with internal business partners frequently in order to understand required content.


50% Research, outline, write, and edit new and existing operational policies, procedures and manuals, working closely with various departments to understand requirements

20% Responsible for proactive reviews of Knowledge and SOP material to ensure current processes for all operational areas of the company are reflected, and to partner with business owners to make changes 

20% Standardize and organize content across platforms and medias; Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success

10% Responsible for reporting and measurement of Knowledge Base effectiveness through identification and management of key performance indicators


Reports to Manager, Field Governance and Communications.
No direct responsibility for supervising others. 

Typically located in a comfortable indoor area.
There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. 

Typically requires overnight travel less than 10% of the time.



Posted: 2020-10-02 Expires: 2020-11-01

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HDIS Knowledge Base Admin

Home Depot, Inc.
Atlanta, GA 30308

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