29 days old

HDIS DIVISION OPS SUPPORT MANAGER

Anywhere, USA 00000
JobTitle: HDIS DIVISION OPS SUPPORT MANAGER
Job ID: 361823_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
The HDIS Division Operations Support Manager is responsible for all sales, operational, and POS system functions and processes. The position will support the development, maintenance and execution of field operational programs, policies and initiatives. By providing operational direction, this position will assist sales and installation management teams in driving sales and delivering results.
The DOSM serves as the centralized point of contact for reporting support and works cross-functionally to coordinate tasks and/or lead initiatives that need to be executed centrally. This position will also schedule, manage and deliver operational training for the organization. The goal of the DOSM is to increase operational performance and will accomplish this by teaching and training in the branches with associates while ensuring consistency and integrity in the organization s operational processes.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
50% -Travel to branches in assigned area and work with leaders and associates to teach, train and validate operational processes are followed consistently in the branch and across the organization. Work with local leadership on integrity and accountability of branch operations and company policies and procedures.
25% - Analyze sales and revenue levels to manage POS, active and aging AR, cycle time movement and PCI compliance. Support to divisional sales and operations leadership to ensure goals are met for cycle time, sales installed revenue and POS compliance. Provide guidance and assistance for escalated customer service issues.
15% - Responsible for creation, maintenance and execution of business specific SOPs and processes to ensure operational excellence and efficiency. Create, train and implement process improvements in the field.
10% - Oversight and partnership for staffing and training of branch administrative support functions.

NATURE AND SCOPE
This position has 0 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. 

Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-10-01 Expires: 2020-10-31

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HDIS DIVISION OPS SUPPORT MANAGER

Home Depot, Inc.
Anywhere, USA 00000

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