26 days old

HDE Sr Customer Service Representative

Atlanta, GA 30308
JobTitle: HDE Sr Customer Service Representative
Job ID: 347591_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:

Position Purpose: The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and other Home Depot associates on a daily basis during sales and product inquiry transactions. Position is directly responsible for taking inbound calls from customers and placing outbound calls to customers. Position is also directly responsible for handling more complex inquiries and duties related to calendars and will reset appointments to ensure the customer is seen at the date/time expected, result appointments, process deposits, and block calendars based on established criteria from Sales Management. Position will conduct survey calls with customers using a uniform script. Position is also responsible for monitoring email boxes and responding to inquiries accordingly. Position is also directly responsible for the scheduling and confirmation of appointments with the customer via both inbound and outbound calls. In addition, they may assist in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help them resolve the matter.

Major Tasks, Responsibilities & Key Accountabilities:
25%-Associate will answer inbound/place outbound calls to schedule appointments, respond to inquiries from customers and field teams, and confirm appointments
20%-Associate will handle complex inquiries/duties from customers and field teams such as resetting appointments, blocking calendars, processing credit card transactions for deposits, result appointments.
15%-Associate will conduct survey calls with customers using a uniform script.
15%-Associate will handle escalated inquiries from customers and field teams.
15%-Associate will monitor email boxes and respond/resolve inquiries.
10%-Other job duties as assigned by manager.

Nature and Scope: Position Reports to Manager, Appointment Center This position has no direct reports

Environmental Job Requirements:
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel: Typically requires overnight travel less than 10% of the time.

    
 
    
 

Categories

Posted: 2020-01-20 Expires: 2020-02-19

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HDE Sr Customer Service Representative

Home Depot, Inc.
Atlanta, GA 30308

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