1+ months

HDDC FIELD OPERATIONS MANAGER - SAN DIEGO, CA

San Diego, CA 92131
JobTitle: HDDC FIELD OPERATIONS MANAGER - SAN DIEGO, CA
Job ID: 357333_en-us
Salary Range: 0.0- 0.0
Job Category: Retail/Merchandising
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Field Operations Manager provides direction and guidance to a team of Project Managers in all aspects of HDDC Kitchen and Bath projects to achieve performance targets and to create a best-in-class customer experience. The FOM will ensure they are driving towards and achieving staffing targets as well as properly onboarding, creating associate engagement, and continually training/coaching their team. The FOM will manage Project Managers through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The FOM will lead their team to achieve project performance targets and will be responsible for understanding, analyzing and prioritizing business metrics (e.g.,scorecards, KPI, etc). The FOM is responsible for the customer experience and ensuring the Project Managers deliver world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Customer feedback.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

80% People 
-Responsible for the recruitment, selection, onboarding, performance appraisal, professional development, and disciplinary actions of project managers with significant influence on the hiring and firing 
-Oversees strategy and execution of the project process, quality standards and continuous ensuring team is using all tools and processes correctly to delivery the best customer experience 
-Continually train their team on HDDC's sales and project process and new/updated products and offerings 
-Drive assigned team to achieve targets - Understand, analyze and prioritize business metrics and monitor progress toward the achievement of all business metrics 
-Conducts weekly stand-up team meetings to discuss current projects 
-Monitors project manager teams projects to ensure they're staying within scope and timelines 
-Reports on project success criteria results, metrics, test, etc. to Assistant Director of Field Operations 
-Encourages team members to continuously develop their personal and professional skills in their area of PM expertise 
-Serves in a mentoring capacity for project managers to enhance leadership skills and for project managers to reach their full potential 
-Provides onsite leadership for projects, as needed 
-Ensure team cohesion amongst their team and the design team so that the customers' needs are always met 
-Inspires his or her team to have a high level of engagement and performance 

20% Customer Service 
-Responsible for setting the standard for and acts as a role model for providing excellent customer service 
-Sets overall quality control and customer resolution standards 
-Assist project managers with difficult project changes by making adjustments accordingly to ensure projects stay on track, as needed 
-Proactively identifies and resolves issues that may impair the team's ability to meet customer needs 
-Maintains client relationships by resolving client issues, as needed 
-Trains and monitors new project managers in all aspects of customer service

NATURE AND SCOPE
-Reports to the Assistant Director of Operations 
-This position has 3-7 direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment: 
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel: 
Typically requires overnight travel more than 50% of the time.

Categories

Posted: 2020-08-10 Expires: 2020-10-08

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HDDC FIELD OPERATIONS MANAGER - SAN DIEGO, CA

Home Depot, Inc.
San Diego, CA 92131

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