22 days old


San Diego, CA 92131
Job ID: 363645_en-us
Salary Range: null- null
Job Category: Retail/Merchandising
Employment type: Full Time

Position Description:

Position Purpose:
The Assistant Store Manager (ASM) Showroom Operations serves as the primary leader for the operational areas of the Design Center’s showroom. The role will manage a team of Supervisors and associates at The Home Depot Design Center (HDDC) main showroom. This role is responsible for the general leadership of the associates, upholding operating standards, and maintaining the systems, tools, and processes that support the operational areas of the Design Center Showroom. This position must balance the responsibilities of formulating operational strategies and objectives, completing tasks, and making sure that direct reports are educated and execute on the processes, behaviors, and expectations for meeting customer needs. The ASM Showroom Operations will set the strategy for planning, budgeting, and documenting the aspects of showroom operations and will monitor metrics and meet with the other HDDC Leaders to suggest changes to ensure the business runs efficiently and successfully.  They will also be responsible for their direct reports and indirect reports regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions.

Major Tasks and Key Responsibilities:
50% People
-Manages a team of supervisors and associates through hands-on leadership
-Helps set the team's success criteria, key drivers and metrics
-Reviews and provides constructive feedback
-Responsible for recruitment, selection, performance appraisal, and professional development of supervisors and associates
-Oversees partnerships with internal and external stakeholders to meet customer needs
-Teaches, coaches/mentors, and trains associates
-Encourages supervisors to continuously develop the personal and professional skills of their teams
-Inspires his or her team to have a high level of engagement and performance
-Serves in a mentoring capacity for supervisors and associates, and holds accountability to ensure everyone on their team (direct and indirect) is developed appropriately

30% Strategy
-Proactively identifies and resolves issues that may impair the team's ability to meet customer/business needs
-Provides high-level insight regarding the team’s projects (e.g. scope and timeline)
-Develops strategies to drive THD store engagement and connectivity
-Communicates the team's metrics and results
-Oversees high-level ongoing quality control and participate in quality issue resolution

20% Operations Administration
-Identifies overall training needs and solutions
-Assists with reviewing and selecting vendors to deliver innovative customer service features
-Responsible for the management of all culinary activities and maintaining food preparation health code standards
-Works closely with the HDDC Leadership to ensure the overall successful administration and functioning of the operation

Nature and Scope
-Reports to HDDC Store Manager
-This position has 5-7 direct reports
-Travel between locations required

Physical Job Requirements
Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).


Posted: 2020-11-02 Expires: 2020-12-12

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Home Depot, Inc.
San Diego, CA 92131

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