10 hours
2018-07-172018-08-16

HD Design Center - Sales Specialist (117817)

Home Depot, Inc.
San Diego, CA
  • Job Code
    306593
HD DESIGN CENTER SALES SPECIALIST - San Diego CA 92131 Skip Navigation
Job Details

HD Design Center - Sales Specialist (117817)

CA - San Diego

  • Date Posted: May 3, 2018
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Retail/Merchandising
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
HDDC Sales Specialist (Appliance, Bath, or Flooring) provide clients with information on product features, advantages and benefits, and make suggestions about related merchandise. These associates also provide information about and sell extended service protection plans. Associates in this position provide fast, friendly service to clients and are responsible for assessing their needs and providing assistance. They know how to properly greet, qualify, recommend and close every client in their department, and have knowledge of the basics in adjacent departments. They maintain the condition and appearance of assigned areas, and ensure that areas are clean, shoppable, and safe. They will also maintain a professional relationship with vendor representatives, making new product recommendations as needed. They must possess strong teamwork and follow-up skills, enabling them to work with their team to process a customer transaction from pre-qualification to delivery, ensuring the highest level of customer satisfaction possible. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
45% - Customer Service
-Actively greets clients in the product showroom 
-Partners with Product Demonstrators to showcase products, services, and related products
-Assists clients and designers with special orders and installed sales 
-Promotes services offered in other departments, as needed
-Follows up with clients via telephone when appropriate
-Resolves client complaints or involves the appropriate manager to ensure customer satisfaction

45% - Sales
-Educates clients during the selling process (e.g., answers questions, elaborates on features, benefits, costs)
-Creates and drives sales within the product showroom
-Suggests related items/services that might complement clients’ product purchase
-Assists with keeping product showroom in excellent appearance
-Makes decisions on markdowns when necessary to satisfy client
-Stays abreast of daily, weekly, monthly sales reports

10% - Self-Development
-Proactively seeks knowledge on all products and services
-Acts as the subject matter expert for The Home Depot Design Center products and services
-Routinely develops skills in related areas of expertise
-Maintains advanced knowledge of all products in product showroom and competitor products
-Coaches other associates regarding product features, cost, benefits, etc.

NATURE AND SCOPE
Reports to the Specialist Manager
This position has no reports

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires 5% to 10% travel

Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:
Must be able to pass Food Handler's Card Certification 

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a High School Diploma

Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.  Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise.  Moving around the facilities

Additional Qualifications:

Preferred Qualifications:
-2+ years Retail, Specialty Retail, Outside Sales or product experience
-Ability to work in a fast paced environment
-Ability to work independently and with a team
-Sales aptitude including the ability to close the sale, presentation skills, initiative/persistence, adaptability and professionalism
-Strong verbal and written communication skills

Knowledge, Skills, Abilities and Competencies:
Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to-day performance that clients require. Is polite and friendly in customer engagements to drive satisfaction
Drives Results: Delivers on commitments and expectations
Communicates Effectively: Communicates clearly with teammates and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view
Collaborates: Contributes to the group’s efforts and steps forward to help as needed. Seeks input from others
Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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HD Design Center - Sales Specialist (117817)

Home Depot, Inc.
San Diego, CA

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Home Depot, Inc.
San Diego, CA

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