11 hours

HD Design Center - Custom Order Specialist (117820)

Home Depot, Inc.
San Diego, CA
  • Job Code
CUSTOM ORDER SPECIALIST - San Diego CA 92131 Skip Navigation
Job Details

HD Design Center - Custom Order Specialist (117820)

CA - San Diego

  • Date Posted: May 3, 2018
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Retail/Merchandising
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:
Customer Order Specialists support three primary store priorities:  Customers First, In Stock, and Store Appearance. Customer Order Specialists support Customers First by providing timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion and ensuring complete customer satisfaction. Customer Order Specialists proactively contact customers to keep them informed of the status of the install, any preparation required for install, and any other information regarding the order (e.g., time of installation). Customer Order Specialists also react to customer calls when there are questions and concerns with installations. Customer Order Specialists support In Stock initiatives by contacting vendors and service providers in order to establish shipment and installation dates, inquire about in-stocks, product receipts and place any re-orders and order updates. Customer Order Specialist will interact with vendors, installers, associates in the store, trucking/shipping companies and the customers to ensure that excellent customer service is achieved. Customer Order Specialists support the Store Appearance priority by ensuring removal of debris from aisles and work spaces to promote a shopping environment  that is appealing and safe.  By supporting these three priorities, Customer Order Specialists drive sales to support store goals.  Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

Suppot Customer First Priority:
Provide proactive post-sale follow up, focusing on the customer experience.  Document all customer interactions in the computer system for tracking.  Prioritize customer issues, dealing with high priorities first.  Understand each customer's specifications.  Follow key standards customer process.  Be the customers' expert on special orders and installed sales.  Stay in contact with service provider/vender to ensure they are meeting customer needs.  Escalate customer complaints or concerns to SASM, SM or DSM as appropriate.  Work with SASM and SM on Customer Care resolutions.  Execute all reporting related to position.

Support In Stock Priority:
Maintain oversight on speical orders and installs to ensure execution.  Respond to Service Provider/Vendor calls, emails and ExtraNet notes in a timely manner.  Document all Service Provider/Vendor interactions in the computer system for tracking.  Utilize all available tools to receive, review, respond and update information.  Build positive relationships with Service Providers and Vendors.

Support Store Apperance Priority:
Review merchandise presentation, signing and pricing daily and escalate issues to Supervisor.  Clean and dust displays, products and shelves.  Partner with Department Supervisors to ensure Special Order catalogs are current and maintained.

Drive Sales:
Review weekly report and partner with supervisor to take appropriate action.  Review the Process Variance Forms with the SASM to flag and maintain margin integrity issues.  Correctly processes change orders, increases in scope and trip charges.  Maintain awareness of current promotions.  Ensure that all chargebacks are issued and processed.  Utilize the Balance Due Report to ensure collection of all install-related chargebacks.

Support Positive and Productive Work Environment:
Provide front end support, including  greeting customers and processing sales/returns transactions.  Provide supplemental support to secondary departments as necessary.  Follow all work policies, supports guidelines outlined in Code of Conduct, and adhere to work schedule.  Cooperate with Associates, Supervisors, and Managers, and completes work activities as assigned.

Follow all Safety Policies & Standards.  Immediately correct unsafe conditions or notify Manager on Duty.  Ensure that aisles and walking surfaces are safe.  Offer assistance to customers who are shopping in an unsafe manner.  Review displays and overheads for safe display/storage of merchandise.  Adhere to major and minor work rule policies regarding safety detailed in the Code of Conduct.


Associates may encounter an uneven walking surface due to temporary cracks in the floor.
Associates may have exposure to dust, gas fumes emitted by power equipment, and noise.
Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors.
Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials


Additional Environmental Job Requirements:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

Years of Relevant Work Experience: 1 years
Physical Requirements:
-Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
-Responding to public address system announcements, including customer services calls, pages, and general information
-Moving around the store and  be able to assist customers
-Identifying and reading reports, tickets and UPC labels

Additional Qualifications:

Preferred Qualifications:
Customer Service experience
Retail, Specialty Retail, Outside Sales or Trade experience

Knowledge, Skills, Abilities and Competencies:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

HD Design Center - Custom Order Specialist (117820)

Home Depot, Inc.
San Diego, CA

Share this job

HD Design Center - Custom Order Specialist (117820)

Home Depot, Inc.
San Diego, CA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast