8 days old


Houston, TX 77024
Job ID: 347150_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:

The GCC Director, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives.  This position will lead a team to analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve to the customer research/shopping experience. Ultimately
these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in UX/UI and Product Management.Why work here? Our entrepreneurial roots and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, is a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world’s largest online window covering company, and we’ve got a demonstrably awesome 20-year track record. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun (we’re pretty serious about cake, cook-offs, ping pong, meaningful work and exciting projects). Most importantly, our team members are always inspired, engaged, and ready for growth.

That means you’ll have the resources and the runway to create truly magical, out-of-the-box work. Moreover, you will play an important role in leveraging our culture, people, systems, processes, and technology — ultimately to provide incredible customer experiences, while growing business for GCC and The Home Depot. This is your chance to be part of something big, in a small start-up environment.

We’re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The Best Place to Work in Houston (Houston Business Journal), Houston’s Top Workplaces (Houston Chronicle) and Houston’s Best and Brightest.MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

40%-Manage and mentor a top-performing team

20%-Leverage customer information (external data, internal research, site
behaviors, post transaction data) to identify the most significant opportunities to
improve the customer experience across categories.

20%-Develop strategies in creating differentiated multi-channel and website
shopping experiences for key customer segments, leveraging a deep
understanding of key customer needs, including decisions that improve product
page views and conversion rates (both online and in-store) and overall customer
satisfaction.  This includes leveraging A/B testing methods.

10%-Lead team to optimize customer experience merchandising, taxonomy ,
purchase path (search and navigation), data content, SEO and post transaction

5%-Examine category merchandising strategies of key competitors and best-inclass
online retailers to understand emerging trends .

5%-Lead targeted online/interconnected initiatives that address customer gaps to
insure they come in on-time and in-scope.
This position reports to GC Sr. Dir Operations  
This position has Direct Reports

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Typically requires overnight travel less than 20% of the time.


Posted: 2020-01-13 Expires: 2020-02-12

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Home Depot, Inc.
Houston, TX 77024

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