10 days old

eCommerce Product Manager II

Framingham, MA 01701
**Description**

**Mission**

Are you ready to help lead an era-defining mission in the Customer Experience for one of the largest eCommerce Retailer in North America? Our Digital Business team is looking for high-energy individuals to join our growing organization, who will be central in this transformation and help deliver a broad range of business solutions for customers through leading edge tools and technology.



**Company**



Staples has a history of innovation creating the Office Superstore category 30 years ago, launching eCommerce in 1998 as an early pioneer, and expanding to become the leader in powering the workplace. While the company has historically been known as a leading retailer, it has evolved into so much more, with its B2B delivery operations now making up more than half of the overall business, and featuring solutions & services such as managed printing, facilities & breakroom, technology solutions and workplace design.



Formerly a public S&P 500 company, Staples was acquired in 2017 by Sycamore Partners, who have transformed companies like Belk, Nine West, Stuart Weitzman, and Talbots. As a private company, Staples is accelerating its transformation and long-term strategy. This includes creating new businesses, redesigning our CX, and modernizing our technology stack - as well as the way we work, moving to a more agile environment. The future of Staples, Inc. will be digitally driven, with the Digital Business team leading the way as we look to create unique online experiences for businesses with curated products and services, showcasing our thought-leadership in workplace solutions as we help them along their journey to build a better company.



**Description:**



The eCommerce Product Manager II will help shape the future of Staples by building digital solutions that our customers love. The successful candidate will assist in driving product vision, strategy, and roadmaps to create delightful customer experiences. He/she must be familiar with digital concepts, specifically agile software development, mobile, e-commerce and taking ideas from concept to go-to-market ready state.



The successful candidate must be comfortable working with business leads, engineering, design/UX, and interfacing with customers. He/she will also interface with senior business leadership as well as other internal stakeholders to understand business objectives and ensure deliverables are aligned. This role requires an excellent collaborator, communicator, and leader with an obsession towards creating best-in-class customer experiences.



Furthermore, a successful candidate will be able to handle multiple projects simultaneously while ensuring accuracy and timeliness are not compromised. They must also be adept at communicating findings to senior leadership in both verbal and presentation formats and must be comfortable managing in a cross functional environment.



**Primary Responsibilities:**



+ Assist with the prioritization of ecommerce requests and drive execution of product roadmap and backlog items

+ Define and capture product requirements in user stories

+ Create product tests and use customer feedback to optimize features

+ Use site metrics, stakeholder interviews, and industry trends to identify product enhancements and opportunities

+ Participate in UAT and quality assurance activities

+ Actively participate in the agile product development process



**Qualifications**

**Basic Skills**



+ 2+ years of online product management, ecommerce, information technology, merchandising and / or online marketing experience

+ Solid analytical and quantitative skills; strong bias towards data-based decision making

+ A passion for empathizing with the customer and improving the user experience

+ MS Office suite proficiency; excellent Excel and PowerPoint skills



**Preferred Skills**



+ BA/BS in Business, Finance, Economics, Marketing or Engineering

+ Experience with both Agile and Scrum processes & tooling from a Product owner perspective

+ Strong interpersonal and presentation skills and the ability to persuasively present ideas and recommendations to senior leadership

+ Experience with market research, competitive analysis, and usability testing.

+ Strong strategic, analytical and critical thinking skills; ability to break down complex problems and formulate plans

+ Pro-active and self-motivated work style with proven ability to collaborate broadly with flexible, positive attitude to get results within a cross-functional team

+ Ability to manage multiple projects and changing priorities with demonstrated track record of strong execution and experience partnering with technical teams to deliver results



_Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our_ _perks and benefits_ _!_



_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Categories

Posted: 2020-11-13 Expires: 2020-12-13

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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eCommerce Product Manager II

Staples
Framingham, MA 01701

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