26 days old

DISTRICT SERVICES MANAGER - LITTLE ROCK

Little Rock, AR 72211
JobTitle: DISTRICT SERVICES MANAGER - LITTLE ROCK
Job ID: 348163_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
The District Services Manager (DSM) is a critical role in the Home Services (installation) organization at The Home Depot. DSMs cover 1-3 districts. Their primary responsibilities are to drive quality and customer service through managing Service Providers (installers), ensuring Store Connectivity, and driving Issue Resolution as it relates to Home Depot s installation services.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
50% Service Provider Management- Develop and maintain professional customer and Service Provider (SP) relationships. Responsible for assisting in the recruitment, retention, and performance management of SPs within the District. Authorized to provide immediate and corrective feedback to Service Providers to improve performance. Execute consistent monthly quality reviews with select Service Providers to drive high customer service.
25% Store Connectivity ?Communicates with District Managers, Store Managers, and Specialty Assistant Store Managers to drive Home Services and Specialty awareness, attach rates/sales, promotions, and process. May act as an interface with store associates, Expeditors, contact centers, and customers. Drive store awareness and engagement surrounding Services and Specialty. Coordinate weekend lead generation events. Partner with Services leadership to execute Program initiatives. May complete competitive shops. Escalates potential program gaps by engaging in Store Walks and developing attack plans for underperforming categories. Communicates new programs and/or processes to help improve Services awareness and customer service.
25% Issue Resolution ? Provides accurate, swift resolution of escalated customer issues. Coaches store management, store associates, and installers on proper and quick resolution. Performs in-home inspections, as needed.

NATURE AND SCOPE
Typically reports to Regional Services Manager.
4. No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel 20% to 50% of the time.
Additional Environmental Job Requirements:

Categories

Posted: 2020-01-27 Expires: 2020-02-26

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DISTRICT SERVICES MANAGER - LITTLE ROCK

Home Depot, Inc.
Little Rock, AR 72211

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