17 days old

DIR PLANNING AND REPLENISHMENT

Jacksonville, FL 32205
JobTitle: DIR PLANNING AND REPLENISHMENT
Job ID: 348334_en-us
Salary Range: null- null
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE:

The Director, Home Depot Pro Operations – Strategic Projects is responsible for the delivery and implementation of Pro customer strategies, tactics and continuous process improvement that aligns with organization objectives.

Directs and oversees the organization’s integration objectives and initiatives.  Sets short and long-term business strategies and evaluates effectiveness of customer programs.  Recommends product or service enhancements, process improvement, and technology enhancements to improve customer satisfaction and lifetime value.  Relies on extensive experience and judgment to plan and accomplish goals. 

The Director will need to apply his/her analytical abilities to plan and manage current business activity in order to spearhead Pro customer improvement initiatives.  This is an excellent opportunity to use one’s experience in customer care, technology assisted monitoring, cross functional teamwork and management in order to drive the pro space forward, excel in quality, strategic execution, project management and customer care process flow.

Director will work with other senior management leaders and will have a good understanding of their respective cross-functional requirements and approaches. Will be responsible for partnering with outside sales teams, customer service and internal business partners to balance initiatives that have a direct impact on the organization's business goals.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:

  • 35% Lead the establishment and integration of a suite of common processes, operating procedures, policies, reports and tools across all programs that encompass pro customer resources.  Works with senior management to ensure accountability in execution of programs in adherence to established processes, monitors process performance and makes recommendations for expansion or contraction of key initiatives.
  • 25% Creates systems and technology infrastructure that meet the needs of the business and are optimized for efficiency.
  • 20% Maintain a close and positive relationship with cross-functional leaders to ensure smooth and seamless integration of new programs into regular operations when appropriate.   
  • 20% Creates metrics-driven analysis in partnership with Operations to identify trends in the business and obtains feedback on an ongoing basis to monitor the degree to which programs meet expectations.



    NATURE AND SCOPE:
    Reports to Senior Director of Operations The Home Depot Pro and has no direct reports.


    ADDITIONAL ENVIRONMENTAL JOB REQUIREMENTS:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    Typically requires overnight travel less than 10% of the time.

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Posted: 2020-01-29 Expires: 2020-02-28

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DIR PLANNING AND REPLENISHMENT

Home Depot, Inc.
Jacksonville, FL 32205

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