29 days old

Delivery Operations Manager (Remote)

Ontario, CA 91758 Work Remotely
**Compensation Range :** Salary: $95,000 - $108,000 plus bonus potential

**Staples is business to business.** **Youre what binds us together.**

Our supply chain team is dedicated to meeting our customers needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers.

**What youll be doing:** **The Delivery Operations Manager is responsible for the Final Mile performance of our 3** **rd** **party courier partners. Directs our courier partners to perform in accordance with Staples standards and best practices, resulting in successful on time deliveries for our customers.**

This position is responsible for delivery of $150-$250M in annual sales, and between 15-25K delivered cartons per day. Manages performance of ~half a dozen courier partners, across different regional locations. Core responsibilities include:

+ Provide tactical daily direction to couriers in order to achieve KPI targets including on time delivery, cargo loss, returns pick-ups, and expense

+ Provide strategic process guidance to best balance courier volume versus UPS/ FedEx modality

+ Collaborate directly with cross functional partners:

+ Sales: Partner with sales teams as required to resolve existing issues and develop new business opportunities. Provide support in setting up transportation/delivery requirements of new customers as required

+ Courier selection: Work with Carrier Management as required to provide operational assessment of potential courier partners

+ Customer logistics: In conjunction with courier operational leadership teams, identify customer information required for effective service. This includes but is not limited to end point delivery information, time window requirements, and other changes in customer delivery expectations

+ Finance: Contribute to annual budget development as required. Monitor variance between performance and budgeted costs. Ensure timely communication of issues impacting cost and work with Staples Audit Team to identify and resolve billing/invoice issues

+ Transportation Operational Support: Work with Trans Ops Support to establish capacity management controls, routing needs and Lowest Cost Algorithm settings as required to optimize courier performance while maintaining the required balance between service and overall cost to Staples

+ Fulfillment Centers: Liaison with FC leadership and functional owners to ensure support of courier operational needs (line hauls, sorts, etc.)

+ Global Loss Prevention: Partner with GLP as required to identify root cause of Cargo Loss and implement continuous improvement to processes as needed. Facilitate action plans indicated by GLP audits as needed.

**What you bring to the table:**

+ Effective communication/Interactions with internal & external customers and third party couriers

+ Clearly establish Staples expectations with courier leadership teams and audit for compliance as needed

+ Provide single point of contact for Staples sales and customer service to escalate service issues and ensure timely communication and resolution as a liaison to courier leadership

+ Ensure that the Director and Regional Delivery Operations is informed of service level trends, performance issues, and action plans put in place for resolution

+ Must be able to influence direction with couriers through effective relationship building and communication skills

+ Strong team-based leadership, motivational, and development skills

+ Demonstrated analytical thinking and problem-solving ability

+ Proven ability to drive process improvement

+ Initiative to work with minimal instruction and direction

+ Focus on positive customer experience

+ Experience and working knowledge of transportation systems and processes, productivity standards and technology

+ Possess a strong sense of urgency required to work in a deadline driven environment

+ Eagerness and ability to quickly learn and assimilate information

+ Ability to travel to courier operational locations as required

**Qualifications :**

**Whats needed - Basic Qualifications:**

+ 4-6 years of experience

**Whats needed - Preferred Qualifications:**

+ Bachelors Degree

+ Delivery logistics experience

+ Staples system knowledge (operations)

+ Budget/P&L experience

**We Offer:**

+ Salary: $95,000 - $108,000 plus bonus potential

+ Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center

+ Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more.

_Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2022-04-21 Expires: 2022-06-16

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Delivery Operations Manager (Remote)

Ontario, CA 91758

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