15 days old

Delivery Execution Coordinator

Atlanta, GA 30308
JobTitle: Delivery Execution Coordinator
Job ID: 360550_en-us
Salary Range: 0.0- 0.0
Job Category: Logistics/Supply Chain/Import
Employment type: Full Time

Position Description:
POSITION PURPOSE
Deliver high quality, timely, customer service to Home Depot associates and stores by providing them with a SINGLE POINT OF CONTACT for Supply Chain related issues.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40%-Respond to inbound communications via telephone, e-mail and other related tools. Provide excellent customer service via active listening and professional communication, and identifying root cause of customer issues.
30%-Work closely with stores and field leadership to resolve concerns regarding replenishment requests, inventory levels, and other supply chain related issues. Takes ownership of customer questions and provides complete end-to-end issue resolution.
Provide follow-up communication to the customer regarding the resolution
30%-Partner with merchandising, DC's, IPR, and transportation teams to resolve problems. Interact with Home Depot suppliers and cross functionally partner with merchandising, DC s to help ensure timely receipt of store purchase orders.

NATURE AND SCOPE
Position reports to Supply Chain Support Supervisor/Manager
No direct reports

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant condition
Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-09-10 Expires: 2020-10-10

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Delivery Execution Coordinator

Home Depot, Inc.
Atlanta, GA 30308

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