12 days old

D29A Appliance Customer Experience Analyst - Peyton Johnson

Atlanta, GA 30339
JobTitle: D29A Appliance Customer Experience Analyst - Peyton Johnson
Job ID: 408103_en-us
Salary Range: 0.0- 0.0
Job Category: Merchandising
Employment type: Full Time

Position Description:
Position Purpose:

Home Depot’s Appliance Customer Experience team assesses the current customer experience and manages projects to enhance the experience.  Our team sits with the appliance merchandising department.  The Analyst on the Appliance Customer Experience team supports our reporting, analytics, and process documentation.  The Business Analyst will:

  • Develop and maintain reporting and analytics to assess and monitor key aspects of the customer experience
  • Develop and maintain process documentation related to the end-to-end customer journey of the appliance buying and fulfillment experience
    Major Tasks, Responsibilities & Key Accountabilities:

    • 20% Plan and lead all phases of a project's life cycle (i.e. feasibility, design implementation, evaluation); this inclues extracting the business need; defining the business requirements, understanding the impact on the business, and designing and carrying out the project(s)
    • 10% Serve as liaison between merchandising and finance by facilitating meetings including both departments
    • 10% Mentor other analysts in developing/honing business knowledge and analytical skills
    • 20% Servce as a subject matter expert and perform research and/or analysis within assigned projects
    • 20% Multi-task to work on 2 to 4 projects simultaneously, recommending process improvements and making final project recommendations which impact the business
    • 20% Establish and report on metrics of assigned projects to guage business valueNature and Scope:
      Reports to a director-level position within merchandising
      No direct reports, however, the position will be required to mentor others who have the need for assistance

      Environmental Job Requirements:
      Environment:
      Located in a comfortable indoor area.
      Any unpleasant conditions would be infrequent and not objectionable.

      Travel:
      Typically requires overnight travel 5% to 20% of the time.




Categories

Posted: 2022-06-22 Expires: 2022-07-22

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D29A Appliance Customer Experience Analyst - Peyton Johnson

Home Depot, Inc.
Atlanta, GA 30339

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