20 days old

Customer Service Representative $17.00/hour

Ogden, UT 84404
JobTitle: Customer Service Representative $17.00/hour
Job ID: 360042_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Customer Service Representative s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual service quality and various related department goals.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Guides customers through their online shopping experience via chat sessions. Promptly assesses customer needs and proactively provides solutions. Assists customers with navigating through the HD websites and leads them to a product that meets their needs. Effectively & routinely balances multiple customers. Offers up-sells and attachment items on customer purchases where applicable.
Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance. Completes assignments accurately despite a large workload.

NATURE AND SCOPE
Position reports to Supervisor Customer Service
No direct responsibility for supervising others.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel less than 10% of the time.
 


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Posted: 2020-09-01 Expires: 2020-10-01

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Customer Service Representative $17.00/hour

Home Depot, Inc.
Ogden, UT 84404

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