26 days old


Home Depot, Inc.
Fort Mill, SC
  • Job Code
CP INSIDE SALES AGENT - Fort Mill SC 29715 Skip Navigation
Job Details


SC - Fort Mill

  • Date Posted: Oct 11, 2019
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Operations
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:

With convenience at our core, The Home Depot Rental allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand.

The Home Depot Rental operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery.  The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others.  We have a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada.


The Inside Sales Representative position is responsible for delivering extraordinary service to internal and external customers. This position requires excellent communication skills and attention to detail as well as exceptional customer service abilities and telephone etiquette.


 Receive and handle high volumes of inbound calls, email and web chat requests

  • Exceed internal and external customer expectations by providing extraordinary service and support in a fast-paced environment
  • Create a positive and consistent customer service experience
  • Qualify customer’s equipment rental request to ensure equipment will meet customer’s needs
  • Give details to customers on terms and conditions applicable to the rental booking
  • Take ownership of inbound customer requests including but not limited to quotes, availability, reservations, equipment specifications, billing questions and general inquiries
  • Place outbound follow-up calls to sales leads or service requests
  • Process contract changes as requested by customers and in accordance with internal processes
  • Meet quality assurance and other key performance metrics
  • Review contracts to ensure they comply with customer requirements and internal processes
  • Create and build strong relationships with internal and external customers
  • Work cross-functionally to resolve service breakdowns and conduct account research when needed
  • Submit, document, and manage issues and escalate issues as necessary

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

  • High school diploma or equivalent experience required, bachelor’s degree preferred
  • 2-5 years Customer Service/Call Center experience
  • Light construction and landscape equipment knowledge preferred
  • Experience using parts, service and operator manuals preferred
  • Problem solving ability, including ability to quickly determine solution
  • Good listening and organization skills, multitasking abilities and strong telephone etiquette
  • Self-motivated and ability to manage multiple conflicting tasks and or deadlines and prioritize accordingly
  • Has a sense of urgency and is able to enlist the aid and support of other departments to resolve issues in a timely manner
  • Ability to explore alternative solutions to reach outcomes that gain all parties support and acceptance
  • Excellent written and verbal communication skills
  • Must be available for a flexible work schedule: Evening/Weekend schedule is required


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.

 While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit, stand, walk, stoop, kneeling, pushing and pulling for limited time periods, in addition to repetitive movements of hands, occasional lifting of up to (25) lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.



This is a full-time position. The work hours are 10:00am- 7:00pm Monday-Friday with rotating weekends.  This position will be based in Fort Mill, SC and minimal travel is required.

The above description is not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. This is intended only to describe the general nature of the job.


We offer a full array of benefits that include health, well-being, and financial. Please visit LIVETHEORANGELIFE.COM for more details.



We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Posted: 2019-10-17 Expires: 2019-11-16

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Home Depot, Inc.
Fort Mill, SC

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