24 days old

Contact Center Sales Associate - HDMS

Atlanta, GA 30309
JobTitle: Contact Center Sales Associate - HDMS
Job ID: 372527_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Contact Center Sales Associate works in a call center environment in Home Depot's Measurement Services center. The Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. The position is also directly responsible for meeting and or/exceeding sales, individual call quality and various related department goals.

MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES
60% Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions.
35% Inbound calls from customers and stores, making adjustments to orders and accepting payment.
5% Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.

NATURE AND SCOPE
Position Reports to: Closing Rep Manager

ENVIRONMENTAL JOB REQUIREMENTS
Environmental: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the time

Categories

Posted: 2021-03-23 Expires: 2021-04-22

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Contact Center Sales Associate - HDMS

Home Depot, Inc.
Atlanta, GA 30309

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