8 hours

Computer Operator 2

Rite Aid
Shiremanstown, PA
  • Job Code
Careers Center | Computer Operator 2
  • Computer Operator 2

    Position ID#
    # Positions
    Corporate - Information Services
  • Job Description


    The primary purpose of this position is to  monitor mission critical systems in the Information Technology Center (ITC) to ensure maximum availability of corporate and store systems.  Perform 2-level problem analysis and make necessary corrections as appropriate.  The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes


    The associate is responsible for the functions below, in addition to other duties as assigned

    • Responsible for system monitoring, adhoc support and documentation/escalation of exceptions in accordance with defined procedures
    • Analyze business and technical issues and take action to correct and/or minimize outages and/or performance issues by monitoring the events and alerts
    • Coordinate with mission critical vendors for financial transactions, order processing and 3rd party billing to ensure Rite Aid can process transactions and meet all legal and regulatory requirements
    • Build and maintain knowledge system of mainframe, open systems, web, mid-range  and application systems
    • Review and track issues to ensure root cause analysis is performed and documented.  Coordinate these activities with other departments in Information Systems and business partners
    • Lead, resolve and escalate issues to 3rd level application and infrastructure team.  Communicate issues to business partners as necessary
    • Schedule and coordinate daily computer operations using scheduling systems, productivity tools, and associated commands to ensure timely completion; correct batch production work as it fails or comes to an unsatisfactory conclusion
    • Log problems and place calls to staff, management and vendors to address issues, including escalation of issues
    • Perform system-wide Initial Program Loads (IPLs) and reboot systems as required to restart failed or downed computer systems; ensure startup parameters and functions are correct.


       Pertinent knowledge, abilities, and/or training

      IBM Mainframe Environment zOS, TSO, ISPF, CICS

      Knowledge of IBM AS/400 iSeries

      Midrange Enterprise Systems - HP/UX IBM/AIX

      Knowledge of Database Systems, IBM DB2, Oracle

      Knowledge of Windows 200X/201X Servers

      Performance Monitor Systems, SolarWinds Netman, Mainview, CA, etc

      ITIL Best Practices for Incident, Problem, Change and Asset Management

    Experience / Requirements

    • Three (3) years' of experience in 24x7x365 Large Scale Data Center Operations Environment pred
    • Or equivalent combination of education and experience


    • Associate’s Degree (AA)   Information Systems / Computer Science required
    • Bachelor’s Degree in Arts/Sciences (BA/BS) Information Systems / Computer Science pred


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    Computer Operator 2

    Rite Aid
    Shiremanstown, PA

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