6 days old

Communications Specialist - Contact Center

Tempe, AZ 85284
JobTitle: Communications Specialist - Contact Center
Job ID: 368338_en-us
Salary Range: null- null
Job Category: Communications/External Affairs
Employment type: Full Time
Team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectional. Travel: Typically requires overnight travel less than 10% of the time. Additional Environmental Job Requirements: ", "employmentType" : "Full Time", "educationRequirements" : "HS Diploma/GED", "experienceRequirements" : "Less than 1 year", "industry" : [ ], "jobLocation" : [ { "@type" : "Place", "name" : "AZ - Tempe", "address" : { "@type" : "PostalAddress", "addressLocality" : "Tempe", "addressRegion" : "AZ", "postalCode" : "85284", "addressCountry" : "USA" } } ], "responsibilities" : "MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree in a field of study related to the job. Years of Relevant Work Experience: 0 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Additional Qualifications: Preferred Qualifications: Knowledge, Skills, Abilities and Competencies:Superior written and verbal communication, proofreading and editorial skills. Proven writing proficiency, including excellent grammar and composition skills.Strong interpersonal skills.High degree of proficiency with video messaging storyboarding, production and editing.An eye for detail.", "baseSalary" : { "@type" : "MonetaryAmount", "currency" : "USD", "value" : { "@type" : "QuantitativeValue", "minValue" : null, "maxValue" : null, "unitText" : null } }, "salaryCurrency" : "USD", "workHours" : null, "url" : "https://careers.peopleclick.com/careerscp/client_homedepot/external/en-us/gateway.do?functionName=viewFromLink&jobPostId=368338&localeCode=en-us", "potentialAction" : { "@type" : "ApplyAction", "name" : "Communications Specialist - Contact Center", "url" : "https://careers.peopleclick.com/careerscp/client_homedepot/external/en-us/gateway.do?functionName=applyFromLink&jobPostId=368338&localeCode=en-us" } } Communications Specialist - Contact Center (146476) AZ - Tempe Date Posted: Jan 13, 2021

Position Description:
POSITION PURPOSE
The Communications Specialist will provide project planning, support and coordination for launching and maintaining a unit-wide employee communications program designed to educate and engage all contact center associates in the key success drivers of the contact center business. Position provides both communications and administrative support.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
  • Develops, maintains and delivers comprehensive communications strategy plans for internal business partners and executes plans effectively.
  • Develops, writes and edits various communications materials including correspondences, newsletters, brochures and articles.
  • Publishes internal interviews and stories about company products, culture, business strategy, corporate social responsibility efforts, company initiatives and unit performance.
  • Develops and maintains effective methods for distributing communication materials and information.
  • Provides communication updates on the SharePoint site.
  • Proactively solicits editorial content and recognizes opportunities to communicate to associates.
  • Uses sound editorial judgment to determine newsworthy content and ensures respective messaging is aligned with Corporate Communications and resonant with associates at all levels.
  • Plans internal and community events including rewards and recognition programs, incentive contests and community partnership events.
  • Develops a strong working knowledge of the contact center business, product lines, and operations.
  • Partners with internal groups (including the other HD contact centers) to understand communication needs.
  • Builds and maintains strong relationships with business partners and leaders and provides guidance on communication procedures and delivery.
  • Assists site leadership in the creation of presentation materials.
    NATURE AND SCOPE
    This position typically reports to the Director Contact Center
    No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

    ENVIRONMENTAL JOB REQUIREMENTS
    Environment:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectional.

    Travel:
    Typically requires overnight travel less than 10% of the time.

    Additional Environmental Job Requirements:

Categories

Posted: 2021-01-13 Expires: 2021-02-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Communications Specialist - Contact Center

Home Depot, Inc.
Tempe, AZ 85284

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast