16 days old

BDS Team Lead

Needham, MA 02492
**Description**

**Position Summary:**



Primary responsibility for managing selling floor and operational activities to maintain an environment that supports and strengthens our Staples brand. As the acting Manager on Duty, the Team Lead is responsible for coaching and mentoring our all associates on building rapport, comfortably connecting and presenting solutions to identify and take action on selling opportunities throughout the store while creating a customer centric environment.. This individual must ensure high customer engagement while demonstrating the ability to multi task and assign operational needs appropriately based on customer traffic.



**General Purpose:**



Leadership through Manager on duty program, Coaching, Customer engagement, Model the way and reinforce consultative selling behaviors with team.



**Role Qualifications:**



+ Shows ability to lead and coach a team to strengthen and support our associates and customers

+ Teaches and reinforces consultative selling behaviors that result in Managers and Associates delivering exceptional sales & service results

+ Experience working on presenting solutions through creating an open and friendly customer centric environment that provides a total solution to all customers

+ Demonstrates ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin

+ Has a clear understanding of merchandising and retail operations

+ Adheres to and champions Staples values

+ Able to work a flexible schedule

+ Adheres to all company policy and procedures



**Position Responsibilities:**



+ _Leadership:_ Ability to juggle multiple priorities in a fast paced environment. Engages and inspires to achieve maximum performance with reinforcement of recognition tools as needed. Fosters a sense of energy, ownership, teamwork and personal commitment for themselves and the team. Involved in the selection, recruitment and performance assessments of sales associates.

+ _Selling & Customer Service:_ Models the way to create a customer centric environment and to ensure consistency across the store. Coaches every associate to create a culture of consultative selling and total solutions while focused on the customers needs. Support the services team through qualifying lead generation opportunities.

+ _Store Operations/Results:_ Holds themselves and the team accountable for flawless execution of operational excellence. Set clear expectations to establish group plans and maximizes operational excellence with minimal disruption to the customer experience. Will often be required to perform operational tasks as needed. Drive profitable sales and service. High integrity and ethical behavior as a key holder for the store.



**Qualifications**



**Essential Skills and Experience:**



+ _Leadership:_ Engage & inspire, Value diversity & Inclusion, Adapt productively, Coach effectively

+ _Selling & Customer Service:_ Anticipate service needs, Ensure optimized operational energy, Foster open communication

+ _Store Operations/Results:_ Planning, Managing execution, Results orientated



**Preferred Skills and Experience:**



+ Some College

+ Three to five years of key holder experience within a retail environment.



**_Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604\_20380\_PR23016\_BOS\_CWW\_RTL\_FLD\_CROS\_HR\_Benefits\_Promo\_Flyer\_r1%20(2).pdf)_**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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BDS Team Lead

Staples
Needham, MA 02492

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