9 days old

BDS P&MS Solutions Lead

Cambridge, MA 02238

Staples is focused on our customer and our community. As a Print Solutions Supervisor, youll play a lead role as we pilot a new Print Solutions space in this store. You will assist the Print Solutions team in driving results for key metrics by selling and providing a total print and marketing solution for customers. Youll lead a team in developing their own selling and consultation skills, and in being positive, inclusive and consultative while helping customers achieve their goals.

We are investing in our people and our stores, empowering you to learn, grow and deliver. You will help lead a great, fun retail culture that supports and strengthens your team as well as delivers on Staples values. Your team will have the customers needs in mind while providing solutions and a differentiated customer experience.

**Get great perks because, you matter.**

+ Flexible hours/shifts, generous paid time off and bonus plan

+ Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

+ 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits

**Provide strong leadership in community, customer service, and team development.**

+ Ensure that the store culture embodies Staples values and its commitment to the community

+ Drive customer satisfaction by focusing on quality throughout the order process and great customer engagement

+ Schedule members of the Print Solutions team according to weekly labor hour forecast and business need

+ Review and execute internal communications, ensuring each member of the Print Solutions team receives any necessary information, and tasks are delegated as necessary

**Play a leadership role in helping your store, your people and your customer win.**

+ Drive sales and dollars per transaction by focusing on developing top customers. Leverage Salesforce as a tool to actively manage these top customers through in-store engagement and proactive outreach

+ Grow your customer base through in-store interactions, becoming their go-to print marketing partner

+ Partner internally to balance the in-store workload with customer demands

+ Utilize order intake tools to consult with customers, asking open ended questions to offer them appropriate options and deliver a total print solution for their need


**Essential skills and experience:**

+ Able to work a flexible schedule (including nights and weekends)

+ 1+ year experience leading a team and/or supervising others while managing many priorities

+ Attention to detail and keen eye for noticing quality issues throughout the production process

+ Experience overcoming objections; engaging, listening and speaking to customers; closing the sale

+ Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

+ Basic computer skills: able to open, save and send electronic files, email, and use Microsoft Word (or similar programs)

**Preferred skills and experience:**

+ Prior experience in a fast-paced customer service, retail and/or copy & print production environment

**_Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604\_20380\_PR23016\_BOS\_CWW\_RTL\_FLD\_CROS\_HR\_Benefits\_Promo\_Flyer\_r1%20(2).pdf)_**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2021-02-16 Expires: 2021-03-18

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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BDS P&MS Solutions Lead

Cambridge, MA 02238

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