14 days old

Alarm Center Operator/Dispatcher

Las Vegas, NV
  • Job Code
Company AECOM

Job Title: Alarm Center Operator/Dispatcher

JobID: 23339-1231786

Location: Las Vegas, NV, 89102, USA

Description: **Business Line** Government

**Position Title** Alarm Center Operator/Dispatcher

United States of America - Nevada

Las Vegas

**Job Summary**

**Purpose and Scope:**

Operate and support emergency communication systems within Protective Services. Position is represented by a Union Collective Bargaining Agreement (CBA).

**Essential Responsibilities:**

A. Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency.

B. Operates telephone console to receive incoming calls for assistance.

C. Questions caller to determine nature of problem and type and number of personnel and equipment needed following established guidelines.

D. Scans status charts and computer screen to determine units available.

E. Monitors alarm system signals that indicate location of fire or other emergency.

F. Operates two-way radio to dispatch security, fire, medical and other personnel and equipment and to relay instructions or information to remove units.

G. Types commands on computer keyboard to update files and maintain logs.

H. Tests communications and alarm equipment and backup systems to ensure serviceability.

I. May provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques.

J. May activate alarm system to notify fire stations

K. Receives and coordinates Emergency Medical Dispatch calls maintaining open communication with caregivers while awaiting the arrival of medical professionals.

L. Performs other duties as assigned.

**Work Environment, Physical Demands, and Mental Demands:**

Work is performed in a Dispatch office facility or Communications Call Center with no unusual hazards, occasional lifting to 20 pounds, kneeling, standing and walking, routinely sitting and constant use of speech/hearing abilities for communications. The nature of the work requires the ability to communicate clearly and accurately. Routinely required to sit for extended periods of time. Must speak in a clear manner and be temperamentally suited for the position, including being able to remain calm and take decisive action during emergencies; remain alert during periods of inactivity and when carrying out normal repetitive operations.

**Minimum Requirements**

High School diploma or equivalent plus two (2) years general clerical experience.

**Experience Required** :

Previous alarm monitoring and/or emergency dispatch experience preferred. Must have current DoD/IFSAC Telecommunicator l/ll, Hazardous Materials Awareness and CPR certification. Must be able to complete and maintain Emergency Medical Dispatch course as a condition of employment following initial hiring.

**Special Knowledge/Skills Required:**

A. U.S. Citizenship required. Must currently have and/or be able to maintain the required government security clearance (Top Secret/SSBI) and access to work locations.

B. Able to deal with problems involving several variables in standardized situations

C. Speak so others will understand when furnishing and explaining factual information to individuals

D. Read and interpret documents such as safety rules, maps and operating, maintenance and procedure manuals

E. May be required to spend 3-5 nights away from home weekly

**Physical Requirements**

Continuous: sitting and operating data entry equipment.

Occasional: Moving moderate weight objects, averaging up to 25 pounds

**Preferred Qualifications**

Active Clearance.

**What We Offer**

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

_NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM._

**_Job Category_** _Military Support_

**_Business Group_**

**_Country_** _United States of America_

**_Position Status_** _Full-Time_

**_Requisition/Vacancy No._** _179632BR_

_Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._


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Alarm Center Operator/Dispatcher

Las Vegas, NV

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Las Vegas, NV

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