9 hours

E-Commerce Dispatch Manager

Phoenix, AZ
  • Job Code

Job Title: E-Commerce Dispatch Manager
Company: 009 Grocery Works
Country: U.S.
State/Province: Arizona
City: Phoenix
Position Category: Grocery Delivery
Requisition Number: GRWK194272
Job Description: The Dispatch Manager is responsible upgrading and updating dispatch processes, managing dispatchers, routing, reporting, driver communications, scheduling and field related problem solving. Hiring, training, mentoring, performance managing daily activities of 13 - 20 Dispatchers. Dispatch currently overseeing 126 E-Commerce pick stores. Manages relationships with Operations, Regional Directors, Operations Managers and 1100 Drivers. Responsible for daily decisions and communications regarding delivery operations, vans, accidents, customer service and customer communications.

Management - Interview, hire, train, mentor, performance manage, annual reviews, and manage team of 13 - 20 Dispatchers.
Manage daily routing operations and routing for all E-Commerce Drivers.
Manage 7 days per week dispatch schedules and coverage throughout all time zones.
Business critical decision maker as an escalation point for routing problems, obstacles, and escalated calls.
Upgrade and update process changes to dispatch slot model process and procedures.
Dispatch Support - Cover for Dispatchers time off and holidays. Assist with heavy volume as needed

Must have successfully hired, trained, and managed team of dispatchers
Must have designed, evaluated, and updated dispatching processes and procedures
Must be an excellent communicator (verbally, written, and texting)
Must have experience leading a national dispatch operation
Strong organizational skills
Ability to work independently
Customer service skills and the ability to resolve complaints, inquiries and operational situations.
Ability to collaborate and build relationships


  • Customer Service

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Phoenix, AZ

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