7 hours

Customer Service Representative - Third Party

Rite Aid
Etters, PA
  • Job Code
Careers Center - Customer Service Representative - Third Party

Customer Service Representative - Third Party

Position ID#
# Positions
Corporate - Accounting/Finance

Job Description


The primary purpose of this position is to receive, research, and resolve third-party prescription issues, informational

inquiries, enrollment and eligibility procedures. The incumbent is also required to perform all tasks in observance of Rite

Aid’s brand and strategy and adhere to our core values and service attributes.



The associate is responsible for the functions below, in addition to other duties as assigned

  • Accept live calls from the stores, determine the basis of the calls, resolve, code and prioritize them by

    importance, situation, and/or impact on the store in Retail Automated Customer Service (RACS). Review calls

    from the Field System Support (FSS) queue. Contact stores to assess problems and to obtain further details as

    needed. View systems claim information to evaluate claim data and agency responses.


  • Troubleshoot and attempt to resolve the problems/issues indicated in the calls received

  • Escalate problems to other departments or points of contact for resolution as needed

  • Provide follow-up regarding “open” problems under review, correction, and/or enhancement, Ensure that calls

    are closed within a timely basis and that the resolution is appropriately documented in RACS

  • Complete and reply to non-Rite Aid Dispense System (RADS) reversal request for Third Party Claims



    *This position's shift is 1:30pm-10:00pm and also requires weekend work as needed.



Experience / Requirements

  • One (1) year of experience in experience in a third party agency customer service/call center environment pred

  • Or equivalent combination of education and experience


  • H.S. Diploma or General Education Degree (GED) required


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Rite Aid
Etters, PA

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Etters, PA

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